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Employer: Geary County
Division: Health Department
Job Title: WIC ASSISTANT
GEARY COUNTY JOB DESCRIPTION
Job Title: WIC Assistant
FLSA: Non-Exempt Salary Range: D $12.49/hr. Eligible for Interpreter stipend
Reports To: WIC Supervisor/Dietitian
Department: Public Health Date: June, 2015
The job duties of the WIC Assistant include but are not limited to assisting clients of the Women, Infant and Children program in enrolling and maintaining eligibility in the programs. This involves performing clerical, clinical including blood draw, and outreach duties, as well as, providing responsive, courteous and efficient service to County residents and the general public.
DUTIES AND RESPONSIBILITIES
The duties described below are indicative of what the WIC Clerk might be asked to perform. This job description is to incorporate any County Resolutions for the position of WIC Clerk. This position description is not designed to list all tasks and responsibilities of this position. Geary County reserves the right to revise or change job duties as the need may arise. This position description does not constitute a written or implied contract of employment.
- Explain WIC services, benefits, and policies to clients.
- Process and coordinate client phone calls, appointment intake, and check pick up per WIC policies and procedures.
- Answer and communicate phone and verbal messages to other staff members.
- Document client contacts and referrals in KWIC.
- Complete mandated forms and procedures per WIC policies.
- Provide clients with appropriate WIC paperwork and books.
- Obtain accurate height, weight, and lab values.
- Complete appointment confirmations and adjust appointment flow sheet as needed during certification period.
- Complete secondary nutrition education appointments.
- Assist dietitians in nutrition education activities and outreach.
- Provide breastfeeding promotion and support as appropriate.
- Work with other staff members to monitor weekly 30 day Temporary Client List, No Show and Enrolled Not Participating reports and make phone calls or assist with mailing notices to eligible participants.
- Record hours worked on quarterly time study form.
- Manage confidential client data base, check paper and client records assuring their security at all times.
- Evaluate client’s immunization status and refer client for immunizations as needed.
- Maintain accurate equipment inventory lists and order supplies as needed.
- Attend assigned coalition meetings as a WIC representative.
- Report any suspicion of domestic violence or child abuse or neglect to supervisor or other administrative staff.
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for the continuation of employment.
EDUCATION AND/OR EXPERIENCE:
- High School diploma or GED equivalent.
- Minimum of three (3) years of clerical and customer service experience required.
- Spanish speaking preferred
- A valid Kansas driver’s license required.
- Must reside within a 30 mile radius of worksite within 90 days of employment.
SKILLS AND ABILITIES
- Ability to maintain a professional demeanor when dealing with the public.
- Ability to take control of situations in a responsible manner.
- Ability to comprehend, retain and apply County, State, and Federal policies and legislation, i.e. local resolutions, procedure manuals, MSDS sheets, safety manuals; and warning labels.
EQUIPMENT KNOWLEDGE REQUIRED
- Ability to operate various types of equipment – standard office equipment, computer and intermediate knowledge of Microsoft Office software.
- Ability to use KWIC software.
- Other equipment could be required.
- Ability to maintain a positive work atmosphere by acting and communicating in a professional and friendly manner with customers, citizens, co-workers and management.
- Ability to communicate in both written and verbal form.
- Ability to develop, interpret and implement local policies and procedures; written instructions, general correspondence, Federal, State, and local regulations, MSDS sheets, safety manuals, operating and repair manuals, etc; and warning labels.
- Ability to perform basic mathematical calculations.
- Ability to respond to complaints and grievances posed by the public.
- Ability to define problems and deal with a variety of situations.
- Ability to think quickly, maintain self-control, and adapt to stressful situations.
- Ability to use good judgment and effectively solve problems.
PHYSICAL AND WORK ENVIRONMENT
The physical and work environments described are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
- The duties of this job include physical activities such as stooping, kneeling, standing, reaching, walking, lifting and/or move (up to 20 pounds), grasping, talking, hearing/listening, seeing/observing, and repetitive motions.
- Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus.
- Works primarily in an office setting.
- Due to the volume, scope, size of staff and nature of public service this office provides, full-time regular attendance is essential.
Scope of Responsibilities Related to Essential Public Health Services:
- Inform, educate and empower people about health issues.
- Support policies and plans that support individual and community health efforts.
- Link people to needed personal health services and assure the provision of health care when otherwise unavailable.
3/13/2017 12:00:00 AM