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Employer: Sedgwick County
Division: COMCARE
Job Title: Program Manager | Community Support Services
Salary: $46477.63 Annually

Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.

Job Description:


Usual working days/hours:

Generally Monday - Friday | 8am-5pm

Location of work:

CSS - 1929 W. 21st St., Wichita, KS 67203

Job Objectives:
Responsible for the clinical and administrative oversight of program staff that provides goal-directed, medically necessary services and support to individuals with significant mental health disorders requiring rehabilitative services. Individual participates in program planning, development and evaluation.

Essential Job Functions:

  • 30% Program Oversight & Fiscal Management Ensures access standards for all services are met and clients receive timely services by monitoring referrals and assigning clients for intake assessments as needed. Monitors intake services to ensure assertive outreach and follow up is taking place. Coordinates referrals to on-going treatment services with the clinical coordinator at CSS to ensure clients determined eligible for services are promptly assigned and engaged in treatment. Monitors program census to ensure adequate program resources are available to meet the identified community needs, including timely discharge of clients. Ensures billing for program services delivered is submitted accurately and on time to facilitate prompt payment and securing program revenue. Monitors batch errors and assists in prompt resolution of issues identified. Ensures program clients have treatment plans for all services recommended to meet individual needs. Participates in the development of the program budget and manages resources within established budgetary constraints. Submits all contract reports, outcome reports, and program performance data as required. Monitors customer satisfaction with program and services. Includes internal and external customers. Ensures technical competency of staff by providing consultation and training as needed. Completes other duties as assigned by the Director of Rehabilitative Services. Works closely with business partners to ensure referral process is smooth and services are well-coordinated.
  • 30% Program Planning & Operations Identifies appropriate program outcomes targeted at helping individuals with mental health problems to improve the quality of their lives. Develops written annual plan of work for the program to include long-term and short-term goals designed to ensure successful achievement of client outcomes, implementation of agency strategic plan, program development, and continuous quality improvement. Regularly reports program activities and progress toward established goals to the Director of Rehabilitative Services and/or members of the Strategy Team as requested. Maintains knowledge of best practices in the field of mental health to ensure that the program is positioned to provide high quality, effective and efficient services. Identifies gaps in services at the program and community level and develops proposals for meeting identified needs. Monitors potential barriers to treatment for prospective clients and develops strategies for reducing barriers and ensuring access to needed services. Develops responses to Requests for Proposals and grants as requested.
  • 30% Direct Staff Supervision & Personnel Management Ensures that the program is adequately staffed at all times by completing vacancy notices, recruiting, screening, interviewing, and hiring program personnel. Maintains documentation of hiring decisions as required. Delegate or provide coverage for absent team members to ensure continuity of care for clients. Responsible for the clinical and technical competence of program staff. Includes participation in orientation, training, and consultation with program personnel. Monitors personnel management activities through coaching and direct support of program supervisors. Assesses the skills of assigned staff members through direct observation of work with clients or subordinates. Completes quarterly reviews and annual performance evaluations for assigned staff members as required and submits them to the Director of Rehabilitative Services ensuring timely submission to COMCARE human resources staff. Acts as reviewer for all annual evaluations completed for program staff. Monitors personnel management activities for staff on Performance Improvement Plans or other forms of disciplinary action and ensures adequate coaching and feedback is provided to staff giving them every opportunity for success on the job. Resolves formal disciplinary action or Performance Improvement Plans in a timely manner as required. Meets with assigned staff to create professional development goals -and approve staff use of designated professional development funds. Meets with assigned staff for regularly scheduled, individual supervision and maintains documentation regarding the content of the supervisory conference. Supervision shall occur no less than once each month and may be more frequent, as needed to support the employee s job performance. Provides direct feedback to program staff regarding job performance on a regular and predictable basis, including but not limited to reports on client service activity, documentation lapse time, timely treatment planning and client outcomes.
  • 5% Compliance & Risk Management Ensures compliance with local, state, and federal regulations. Monitors program activities to ensure compliance with contract requirements and payer sources. Follows up on UR Staff Feedback Forms, monitors for program trends and addresses deficiencies when they are identified. Remains current on regulations affecting the program. Ensures program staff participates in Non-Violent Physical Crisis Intervention training as required by the agency. Monitors the activities of the program s Crisis Response Team and participates in the monthly CRT meetings to ensure debriefing of incidents. Ensures staff is educated on the agency Compliance program. Promptly addresses any concerns identified related to fraud or abuse in accordance with the agency Compliance program.
  • 5% Working Relations Investigate and mediate client, employee, or community member complaints. Participate in individual supervision with the Director of Rehabilitative Services at least twice per month. Plan and participate in leadership team meetings to review case activity, engage in team problem solving, and provide administrative direction through the dissemination of information and interpretation of company policy. Attend COMCARE leadership meetings as scheduled by the COMCARE Executive Director. Attend Division of Human Services all manager meetings as scheduled by the Division Director. Build and maintain relationships with external and internal customers.

Job Standards:

  • Must be an individual who meets the criteria for an approved mental health service provider (QMHP).
  • Minimum of 2 years of experience in a clinical setting is required.
  • Minimum of 2 years of experience in supervising others required, 4 years’ experience preferred.
  • Licensure at the clinical level is preferred.
  • Demonstrated proficiency in time management and multi-tasking required.
  • Competency in using a personal computer is required.
  • Possess demonstrated interpersonal skills, ability to work with persons with severe and persistent mental illness and/or serious emotional disturbance, and the ability to react effectively in a wide variety of human service situations.
  • Meet the specifications as outlined in the CMHC licensing standards and pass KBI, SRS child abuse check, adult abuse registry and motor vehicle screens.

Testing/Screening Requested:
Background checks: KBI, SRS child abuse check, adult abuse registry and motor vehicle screening in addition to a pre-employment drug screen.

Candidates must have basic or intermediate computer skills in word processing and email software, must be able to learn complex software related to an electronic medical record. Supervisors are required to carry a cell phone.

Work Environment:
Primary environment is an office setting and routine community or home visits with clients or other agencies.

*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at crissy.magee@sedgwick.gov. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate.
Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.
Immediate family and family of the employee’s spouse shall be considered husband, wife, son, step-son, son-in-law, daughter, step-daughter, daughter-in law, brother, step-brother, brother-in law, sister, step-sister, sister-in-law, mother, step-mother, mother-in law, father, step-father, father-in-law, grandchildren, grandparents and grandparents-in-law.



Vacancy Number: 20002862

Open Date: 7/11/2017 12:00:00 AM
Close Date: 9/11/2017 11:59:59 PM