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Employer: Sedgwick County
Division: Aging
Job Title: Information and Assistance Specialist
Salary: $13.07 Hourly

Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.

Job Description:


Usual working days/hours:

Monday - Friday | 8:00 AM - 5:00 PM

Location of work:

2622 W. Central, Ste. 500 | Wichita, KS

Job Objectives:
Provides Information and Referral/Assistance (I&RA) and options counseling to older adults,  caregivers and professionals calling for aging information, option and benefit counseling and administrative support for the Information and Community Services Unit with other duties as needed.

Essential Job Functions:

  • Provide accurate and up to date Information and Referral/Assistance (I&RA) to older adults and caregivers enabling them to make well informed decisions regarding aging services.
  • Answer telephone calls and messages communicate with consumers, caregivers, and the general public answering questions about programs, I&A calls, and community resources available.
  • Meet with individuals needing Senior Health Insurance Counseling (SHICK) and assistance during the Medicare open enrollment period.
  • Provide options and other benefits counseling when needed.
  • Assist with referrals by completing an intake for caregiver and in-home services as needed.
  • Provide support to Aging & Disability Resource Center (ADRC) call center and special projects as needed.
  • Bilingual staff will interpret, as needed.
  • Customer focused providing factual unbiased information, referral and assistance to meet the consumers’ needs in a professional, courteous and empathetic manner.
  • Strong communication skills with ability to clearly convey and receive information. Actively listens and asks questions to confirm understanding and avoid miscommunication.
  • Conflict resolution skills with a problem solving approach. Communicates openly and respectfully to reduce tension, identify needs and find solutions which are beneficial.
  • Maintains awareness of a broad spectrum of community resources, continual professional development in diverse training subjects to maintain knowledge to meet the needs of all ages and abilities.
  • Data entry experience including proficient in Microsoft Word and Excel.
  • Requires attention to detail.
  • Maintains customer confidence and protect operations by keeping information confidential in accordance with HIPAA guidelines.
  • Ability to work autonomously and to work well with others.

Job Standards:

  • High School Diploma or equivalent accepted.


  • Minimum 2 years in customer service / data entry position.
  • Minimum 2 years in human service with emphasis on senior services.
  • Intermediate or advanced computer skills needed in Microsoft Word, Outlook, Excel and Access.
  • Experience in the field of aging or physical disabilities, preferably an Area Agency on Aging or PD provider system a plus. AIRS Certification preferred but not required.

Preferred - Not Required:

  • Bachelor’s degree from an accredited college or university.
  • Bilingual

Testing/Screening Requested:

  • Background checks including but not limited to KBI.
  • Motor Vehicle Report.
  • Pre-employment urine drug screen.
  • Typing minimum of 35 wpm
  • 10-Key Test

Office: Personal Computer, Copier/Fax/Scanner, Multi-line Phone, Printer.

Work Environment:
Work is performed in an office environment. Must be able to sit for long periods of time in front of a computer screen and enter data required. Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingers including typing and use of telephone. Must be able to lift up to 15 pounds of force to occasionally lift, carry, push, pull or otherwise move objects. Talking: Expressing or exchanging ideas and information by means of the spoken word. Bilingual staff will interpret as needed. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sounds.


*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at crissy.magee@sedgwick.gov. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate.
Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.
Immediate family and family of the employee’s spouse shall be considered husband, wife, son, step-son, son-in-law, daughter, step-daughter, daughter-in law, brother, step-brother, brother-in law, sister, step-sister, sister-in-law, mother, step-mother, mother-in law, father, step-father, father-in-law, grandchildren, grandparents and grandparents-in-law.


Vacancy Number: 2002443

Open Date: 7/18/2017 12:00:00 AM
Close Date: 9/18/2017 11:59:59 PM