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Employer: Sedgwick County
Division: COMCARE
Job Title: Office Specialist | Children's Services
Salary: $12.44 Hourly

Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.

Job Description:

Usual working days/hours:

Monday - Friday | 8:00 AM - 5:00 PM

Location of work:

350 S. Broadway | Wichita, KS

Job Objectives:
Greet public, provide customer service and general reception as well as provide office and administrative support required to ensure timely processing of program referrals, outcome reporting and program functioning at all levels of service.

Essential Job Functions:
Reception • Greet clients professionally and promptly • Answer phones in a professional manner and route appropriately • Verify demographic and insurance information and update in the Electronic Medical Record (EMR) • Prepare excuse notes as requested • Open and close the office as needed • Maintain cleanliness/tidiness of lobby • Use overhead or through-the-phone paging • Check in clients and notify providers as appropriate • Request interpreters • Distribute medications/prescription slips as requested by medical staff • Check and distribute faxes from the fax folders • Schedule meeting room space for staff • Set up rooms for meetings • Distribute agency and med staff surveys • Maintain copy machines and printers • Maintain visitor’s log, authorized visitor forms • Distribute interoffice and postal mail, prepare for pick up • Accurately schedule follow up appointments as requested by staff or clients using Just In Time (JIT) guidelines • Provide client with appointment card or blue JIT reminder card • Schedule interpreters for clients using MCO interpreter or contracted interpreters. • Open clients and schedule appointments intake or other programs as requested • Maintain cancellation list for medication appointments • Cancel appointments if a provider is out of the office • Update medical staff calendars for days out of the office • Distribute client rights and responsibilities • Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Financials/Intakes/Documentation • Prepare financial updates for clients • Complete releases of information as needed or requested • Set up insurance coverage and fee matrix • Verify insurance and income • Monitor batch errors • Problem solve billing issues at the program level • Collect payments on accounts • Receipt payments for client and note in EMR • Enter note in EMR for clients who are not able to make payments • Prepare payments for deposit and complete reconciliation form Data Entry • Verify KMAP • Enter authorizations-Vendor authorizations, Waiver authorizations, or others as needed • Score and enter Child Behavior Checklist (CBCL) • Prepare letters for closure, participation, missed appointments and outreach • Enter screen and assessment transactions when appropriate • Enter data in HMIS, KAMIS, KCPC or other systems as required • Maintain staff contact lists and emergency contact lists • Enter information on SharePoint for clients checking in for intakes • Gather and enter Metric Data for Strategy Team as assigned • Process and enter information for 3160/3161 • Send reminders to staff for clients who need to complete CBCL’s or financials • Distribute treatment plans with Affiliate services Special Projects • Faxing letters, releases of information to external sources • Supply orders/inventory • Maintenance requests • KAMIS overdue service authorization report • Monitor open assignments and send letters/close as appropriate • Coordinate with hospital liaison’s for client discharge paperwork/appointments • Maintain new waiver client and KDHE Clearinghouse list • Process daily reports • Maintain position manuals • Cover other COMCARE locations as needed/requested • Cross-train with other staff to ensure coverage of duties • Assist with completion of Patient Assistance Program or change of provider forms • Be the go-to person for staff with questions in a specific area

Job Standards:
High School diploma or equivalent 2 years general office experience Meet the specifications as outlined in the CMHC licensing standards and pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens. Must complete orientations provided by Sedgwick County and COMCARE. •Work is sedentary in nature and involves working at a desk the majority of the time. •Ability to cope with psychotic episodes of adults and children. •Knowledge of community services and benefit programs. •Ability to develop and maintain rapport with patients, the general public and all levels of staff. •Ability to keep client documentation current. •Must possess the awareness and judgment to intervene appropriately when dealing with escalating emotional situations. •Possess the ability to negotiate several flights of stairs at a time and move effectively in varied settings throughout the community. •Possess the mobility and judgment to execute personal protective measures. • Able to calmly and effectively deal with agitated individuals or high risk situations. •Demonstrate autonomous critical thinking skills. •Demonstrate good professional judgment and decision-making skills. •Self-motivated. •Able to work with minimal direct supervision. •Demonstrate good time management and organizational skills in a fast-paced environment. •Able to handle competing urgent priorities. •Possess basic or intermediate computer skills: able to learn complex software related to an electronic medical record. •Must have a valid Kansas Driver’s license, current proof of automobile insurance and be able to safely operate a motor vehicle.

Testing/Screening Requested:
• Background checks including but not limited to KBI & DCF child and adult abuse registry. • Driver’s license check • Pre-employment urine drug screen. •Could include typing test for final candidates with minimum 45 WPM.

•Candidates must have good working knowledge of computers and Microsoft Programs. •They will need to be able to type and use multi-line phones.

Work Environment:
•Office setting. •Will include working at multiple locations during a work week. •Work is sedentary in nature and involves working at a desk the majority of the time.

*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at crissy.magee@sedgwick.gov. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.



Vacancy Number: 20002834

Open Date: 12/5/2017 12:00:00 AM
Close Date: 1/5/2018 11:59:59 PM