Welcome Guest
HRePartners Logo
Vacancy Details
To apply for this vacancy Log In or Create an Account

Employer: Sedgwick County
Division: Appraiser
Job Title: Customer Service Representative
Salary: $14.47 Hourly

Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.

Job Description:

Usual working days/hours:

Monday-Friday, 8am-5pm

Location of work:

271 W 3rd St. N., Suite 501, Wichita, Kansas 67202

Job Objectives:
Projects a positive and professional image of the Sedgwick County Appraiser’s Office to all customers through various modes of communication (oral, written, in person, telephone, email, etc.). Provides information and assistance to all internal and external customers {property owners and the general public}, both oral and written, regarding all aspects of the Sedgwick County Appraiser’s Office processes, procedures and data.

Essential Job Functions:
Provide quality customer service to Citizens of Sedgwick County and other stakeholders regarding Real Estate and Personal Property accounts.

• Provide information orally, written and in person.

• Assist Property owners with preparation of information for the appeals process.

• Work with departments/divisions to reconcile any changes, questions or inequities.

• Work with divisions to meet their staffing and production needs.

• Assist with Individual Personal Property Accounts; Business Property Accounts; Tax Exemption Applications; Appraised Valuation Appeal Forms and Real Estate Accounts. Assist with research of property valuation history and the navigation of the Appraiser’s Office website.

Communicate and disseminate information pertaining to applicants requesting tax exemptions.

• Assist Not-for-Profit organizations and farmers in filing the necessary paper work that would enable them to be exempt from Ad valorem Taxation.

• Provide information from Board of Tax Appeals (BOTA) relating to tax exemptions.

• Consult weekly with immediate Supervisor, Chief Deputy Appraiser and the County Counselor to make a fair and equitable recommendation as to whether Ad valorem Taxation should be granted or denied prior to submitting application to the County Appraiser for signature and then forwarding the application to the Board of Tax Appeals.

• Enter exemption application information into the Exemption Data Base.

• Process State Board of Tax Appeal Orders.

• Make necessary changes in Orion and Aumentum System.

• Reduce or remove penalties.

• Pro-rate or remove taxable value. Assist the Special Projects Section (Personal Property) with valuing assets that have been rendered by the property owner on the annual Tangible Commercial or Individual Personal Property Form.

Assist all sections within the Appraiser’s Office

 • Research and prepare Change Orders for Tangible Individual Personal Property Accounts, Tangible Business Property Accounts and Real Estate Accounts.

• Discover, list, and value personal and business property assets.

• Research and correct discrepancies.

• Prepare responses for Kansas Open Records Act KORA requests.

• Assist the Sedgwick County Call Center.

• Process Tax Grievance Applications.

• Prepare Commissioner’s Reports.

• Prepare weekly revenue deposits.

Job Standards:
High School Diploma or equivalent and two (2) years of college or equivalent work experience.

International Association of Assessing Officers (IAAO) Course 101 Fundamentals of Real Property Appraisal, PVD Kansas Property Tax Law, PVD Personal Property Appraisal.

Two (2) years of work experience in property taxation, experience working with the public, or any equivalent training and experience, which provides the required knowledge, skills, and abilities.

Sedgwick County Customer Service Certificate

Must have a vehicle registered in the State of Kansas to use as required; provide proof of valid vehicle insurance with coverage in the State of Kansas and current Kansas Driver’s License.

Testing/Screening Requested:
Math, Excel, Access

Working knowledge of Microsoft Suite applications (Outlook, Excel, Access, Word, etc). Ability to learn various tax system software applications. Calculator, telephone, copier and fax. Manuals and other instruction documents.

Work Environment:
Office environment


*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at crissy.magee@sedgwick.gov. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.

Vacancy Number: 20001012

Open Date: 12/18/2017 12:00:00 AM
Close Date: 1/31/2018 11:59:59 PM