Employer: Sedgwick County
Job Title: Health Links Care Coordinator
Salary: $15.20 Hourly
Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.
The Health Links Care Coordinator is focused on improving overall health of persons with severe mental illness and/or chronic physical health conditions. Position is responsible for coordinating the health care needs of participants as defined in the Treatment Plan. Care Coordination is collaboration with the patient, primary care providers, hospitals, specialty providers, mental health providers, and community resources in a team based approach to care that is intended to optimize the overall health of those served. Care coordinators work to improve timely access to care, increase utilization of preventive care, reduce emergency room utilization and hospital readmissions, and reduce health care costs.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Employee must be able to complete complex tasks by applying standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Employee must quickly recognize emergency or sensitive situations and take appropriate action. Critical decision making and the ability to think through the consequences of a decision are essential in this position.
Essential Job Functions:
Patient engagement and education
- Outreach individuals who have a severe mental illness and those whom have or are at risk of having chronic health conditions such as asthma, COPD, diabetes, and hypertension
- Engage members and families to better understand health conditions and motivate them to self-manage and partner in their overall health care
- Develop hopeful and trusting relationships
- Develop a treatment plan with the patient, family, and providers
- Provide individual and group health promotion/education and coaching to members and their supports, including but not limited to the benefits of a healthy lifestyle, good nutrition, physical activity and chronic disease management
- Utilize motivational interviewing techniques to facilitate change
- Utilize positive reinforcement and encouragement
- Be the system navigator and point of contact for members
- Address barriers for success, i.e. low income, housing, transportation, health conditions, etc.
- Assist members in understanding relevant details from medical appointments including follow through with recommendation and medication compliance
- Coordinate access to preventive and health promotion services for chronic conditions as well as mental illness and substance use disorders
- Facilitate the transition from inpatient medical or behavioral health care to home and community services systems via coordination with liaisons and treatment team members
- Make collateral contact with doctors, family members, designated team members, etc. to assure the needs of the member are being met
- Coordinate appointments and assist in accessing services
- Demonstrate value of a team approach to care
- Identify and foster strong working relationships with other community providers
Complete documentation and track progress
- Complete documentation in an accurate and timely manner and in compliance with agency, state and federal requirements for coding and content
- Ensure confidential communication of patient health information
- Monitor and follow up to ensure that needed care is not only offered but accessed
- Monitor adherence to treatment plans, evaluate effectiveness, monitor patient progress in a timely manner and facilitate changes as needed
- Enter data accurately in electronic health record and program spreadsheets used to track performance measures
- Understand and work toward achieving program outcomes as defined by contract(s) and as they relate to overall population health
Customer Focus/Client Orientation: Makes customers/clients and their needs a primary focus of one’s actions; makes a conscious effort to include diversity of input in all decisions; shows interest in and understanding of the needs and expectations of internal and external customers; acts with customers in mind and strives for continuous improvement in services. Gains customer trust and respect; meets or exceeds customer expectations.
Dependability: Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight.
Motivation: An employee’s intrinsic enthusiasm about and drive to accomplish activities related to work. Internal drive that causes an individual to decide to take action.
Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involve3s others, shares information as appropriate, and shares credit for team accomplishments.
Adaptability: Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly; focusing on being part of the solution.
Educational Requirements: Bachelor’s degree from accredited college or university or be equivalently qualified by work experience or a combination of work experience and training in the field of behavioral or physical health care.
License, certifications, etc… Must have a valid Kansas Driver’s license and current proof of automobile insurance. Must be able to safely operate a motor vehicle and meet driver qualification standards as set forth in Sedgwick County’s Fleet Vehicle Operation and Usage policy. Meet the specifications as outlined in the CMHC licensing standards and pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens. Must complete orientations provided by Sedgwick County and COMCARE. Employee must be able to complete complex tasks by applying standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Employee must quickly recognize emergency or sensitive situations and take appropriate action. Critical decision making and the ability to think through the consequences of a decision are essential in this position.
Educational Requirements: Bachelor’s degree from accredited college or university in the field of behavioral or physical health care.
Physical Requirements of Position:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time along with an expectation to drive from time-to-time.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. The employee is also required to have visual acuity to operate motor vehicles.
Background checks including but not limited to KBI and DCF adult and child abuse registry, Driver's License Check, and Pre-Employment Drug Screen
Computer, Complex Electronic Medical Record (EMR), general office equipment, and personal cell phone
Usual working days/hours: Monday - Friday, 8:00 a.m. to 5:00 p.m.
Location of work: 1929 W 21st St N
The employee is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work) though employee may at times need to visit a patient home where environmental conditions may exist. May work in adverse conditions. Fast-paced environment and may occasionally work with combative emotional consumers.
*Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice*
*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*
It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator, by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at firstname.lastname@example.org. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.
6/19/2018 12:00:00 AM
8/19/2018 11:59:59 PM