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Employer: Sedgwick County
Division: COMCARE
Job Title: Community Crisis Center Program Manager
Salary: $46710.56 Annually

Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.

Job Description:

Job Objectives:

Responsible for the clinical and administrative oversight of program staff that provides goal-directed, medically necessary services and support to individuals with mental health and/or substance abuse disorders. Individual participates in program planning, development and evaluation.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Employee must be able to complete complex tasks by applying standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Employee must quickly recognize emergency or sensitive situations and take appropriate action. Critical decision making and the ability to think through the consequences of a decision are essential in this position.


Essential Job Functions:

Program Oversight

  • Ensures access standards for all services are met and clients receive timely services by monitoring referrals and assigning clients for intake assessments as needed
  • Coordinates referrals to on-going treatment services to ensure clients determined eligible for services are promptly assigned and engaged in treatment
  • Monitors program census to ensure adequate program resources are available to meet the identified community needs, including timely discharge of clients
  • Ensures program clients have treatment plans for all services recommended to meet individual needs
  • Monitors cooperative agreements, grants, and/or contracts with affiliate agencies and other entities to ensure compliance
  • Monitors customer satisfaction with program and services.  Includes internal and external customers
  • Ensures technical competency of staff by providing consultation and training as needed

Program Planning & Operations

  • Identifies appropriate program outcomes targeted at helping individuals with mental health problems to improve the quality of their lives
  • Develops and adapts based on changing environments, a plan of work for the program to ensure successful achievement of client outcomes, implementation of agency strategic plan, program development, and continuous quality improvement
  • Maintains knowledge of best practices in the field of mental health and substance use treatment to ensure that the program is positioned to provide high quality, effective and efficient services
  • Identifies gaps in services at the program and community level and develops proposals for meeting identified needs
  • Monitors potential barriers to treatment for prospective clients and develops strategies for reducing barriers and ensuring access to needed services
  • Develops responses to Requests for Proposals and grants as requested

Personnel Management

  • Ensures that the program is adequately staffed at all times by completing vacancy notices, recruiting, screening, interviewing, and submitting potential hires to personnel manager for processing
  • Delegate or provide coverage for absent team members to ensure continuity of care for clients
  • Responsible for the clinical and technical competence of program staff; includes participation in orientation, training, and consultation with program personnel
  • Monitors personnel management activities for staff on Performance Improvement Plans or other forms of disciplinary action and ensures adequate coaching and feedback is provided to staff giving them every opportunity for success on the job
  • Meets with assigned staff for regularly scheduled, individual supervision and maintains documentation regarding the content of the supervisory conference; meets with assigned staff to create professional development goals -and approve staff use of designated professional development funds



Accountability:  Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.

Integrity:  Displays and promotes conduct and behaviors consistent with agency and governmental standards.  Familiarizes oneself with the pertinent rules and regulations that govern their area of responsibility.  Applies rules and regulations in a consistent, non-biased manner, maintaining an inclusive work environment.  Maintains confidentiality of sensitive information.  Guards the handling of sensitive or high risk information appropriately.  Demonstrates sensitivity to surroundings and acts accordingly in conversations. Does the right thing rather than the convenient thing.

Leadership:  Communicates a vision and inspires motivation; engages with others (direct-reports and peers) in team process to solve problems; works to find a win/win resolution of differences; is aware of how management style impacts staff productivity and development; modifies leadership style to meet situational requirements; helps team stay focused on major goals while managing within a context of multiple directives.

Resilience:  Adapts quickly to change and easily considers new approaches. Remains flexible and open to new ideas and encourages others to value change. Understands changes in work tasks, situations, and environment as well as the basis for change. Thinks and acts effectively under pressure. Persists towards solutions and goals in changing circumstances. Overcomes obstacles to achieve results.

Strategic Planning:  Understands how an organization must change in light of internal and external trends and influences; keeps the big, long range picture in mind; builds a shared long-range organizational vision with others. Committed to course of action to achieve long-range goals and influences others to translate vision into action.


Job Standards:

Minimum Qualifications

Educational Requirements:  Master’s Degree or higher

Years of Experience:  1-2 years of supervisory experience

License, certifications, etc…:   Must be licensed by the Behavioral Sciences Regulatory Board as an LMSW, LMFT, LMLP, LCP, or LP.    Must have a valid Kansas Driver’s license and current proof of automobile insurance. Must be able to safely operate a motor vehicle and meet driver qualification standards as set forth in Sedgwick County’s Fleet Vehicle Operation and Usage policy.  Meet the specifications as outlined in the CMHC licensing standards and pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens.  Must complete orientations provided by Sedgwick County and COMCARE.

Preferred Qualifications

Years of Experience:  Minimum of 5 years of supervisory experience

License, certifications, etc…:   May be clinically licensed by the Behavioral Sciences Regulatory Board as an LCP or LCPC, LCMFT, or LSCSW.


Physical Requirements of Position:

.Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; and using measurement devices.


Testing/Screening Requested:

Background Checks to include KBI & DCF, Driver's license check, and Pre-employment urine dug screen



Candidates must have good working knowledge of computers and Microsoft programs and need to be able to type and use multi-line phones


Work Environment:

Usual working days/hours:  Varied days and times

Location of work:  635 N Main
May work in adverse conditions.  Fast-paced environment and may occasionally work with combative emotional consumers.


*Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice*

*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator, by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at crissy.magee@sedgwick.gov. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.


Vacancy Number: 20002860

Open Date: 6/22/2018 12:00:00 AM
Close Date: 4/28/2019 11:59:59 PM