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Employer: Arkansas City
Division: Finance Department
Job Title: Customer Service Specialist
Salary: $12.86 Hourly


Job Description:

Customer Service Specialist

(Finance Department)

This position performs a variety of routine and complex tasks in providing customer service and processing for various utility tasks. This position requires the ability to work independently, work well with others and perform in a team environment on a daily basis.  Frequent interaction with the general public and other employees is required. Candidate must possess excellent customer service skills. The ability to handle cash/close a cash drawer required. Must be able to become bonded. Bilingual preferred.

Candidates must possess a high school diploma/acceptable equivalent. Associate degree or vocational school training in business administration, finance or related field preferred. Valid driver’s license with a safe driving record as determined by the employer necessary.

The successful applicant must pass post-offer, pre-employment drug/alcohol screens along with physical capacity profile and background checks.  Credit history check required for this position. Pay Range: $12.86/hour (entry) - $17.40/hour (maximum).

The City of Arkansas City provides an excellent benefits package including family health and dental insurance, life insurance and KPERS retirement benefits.

Please apply through Kansas HRePartners at www.hrepartners.com

Applications accepted until position is filled with initial review beginning Wednesday July 11th, 2018.

EOE/ADA

 

 

                                                                CITY OF ARKANSAS CITY

                                                          CUSTOMER SERVICE SPECIALIST

Department:  Finance                                                                                          Pay Range:  17

Division:  None                                                                                                    Location:    City Hall 

FLSA: Hourly, Non-Exempt                                                                                          

Work Shift:  Generally M-F (unless otherwise necessary)                          

Work Status: Full-Time         

PCP Level: 1 - Sedentary Work             

KPERS:   KPERS Covered Position                                                                                                                               

Residency: None                   

Response Time: None                                                                                                                                                                                                                     

Cell Allowance: No    

 

City Manager Signature:    -On File-                                                                     Date Approved: -On File-

 

GENERAL OVERVIEW OF POSITION AND RESPONSIBILITIES

Performs a variety of routine and complex tasks in providing customer service and processing for various utility/municipal court tasks. This position requires the ability to work independently, work well with others and perform in a team environment on a daily basis.  Frequent interaction with the general public and other employees is required.

SUPERVISION RECEIVED

Works under the general guidance and direction of the Finance Director.

SUPERVISION EXERCISED

None.

ESSENTIAL FUNCTIONS

Essential functions of the job may include but are not limited to the following:

  • Professionally greets and assists the public.
  • Responds to citizens, telephone and written inquiries.
  • Completely and accurately processes actions for various utility/municipal court tasks.
  • Correctly understands, prepares, and mails utility bills.
  • Receipts various fines and fees.
  • Monitors and processes delinquent accounts.
  • Prepares monthly and quarterly reports.
  • Calculates annual sewer average.

NON-ESSENTIAL FUNCTIONS

  • Provides backup to related positions.
  • Completely and accurately prepares professional reports and correspondence.
  • Attends training, workshops, and seminars as determined by the employer.
  • Performs other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Working knowledge of computers, electronic data processing, modern office practices and procedures.
  • Some knowledge of billing principles and practices.
  • Ability to perform arithmetic computations accurately and quickly.
  • Ability to communicate effectively verbally and in writing.
  • Ability to establish successful working relationships.
  • Ability to work and communicate well with customers.

COMMITMENT TO MISSION AND ORGANIZATIONAL VALUES

It is each employee’s commitment to uphold these core values while representing the City of Arkansas City in carrying out municipal duties as public servants.  These values should form the basis for interactions with the general public, with other agencies and with each other.

Mission

The City of Arkansas City strives to provide a high quality of life for its citizens by furnishing a variety of efficient services in a professional, courteous manner.

Statement of Organizational Values

We value Professional Ethics, which includes:

  • Honesty
  • Compassion
  • Fairness
  • Confidentiality
  • Reliability
  • Stewardship of resources
  • Respectfulness
  • Non-discriminatory behavior
  • Professionalism & personal courtesy

We value Commitment to Citizens through Customer Service, which includes:

  • Courteous interaction with the public
  • Pride & ownership
  • Programs that address citizen needs
  • A sense of urgency and responsiveness
  • A service-oriented approach to patrons
  • Listening as well as hearing

We value Commitment to Excellence, which includes:

  • An ability to see the big picture
  • A sense of pride
  • A commitment to employee knowledge
  • Employee professionalism
  • Accountability
  • Teamwork
  • Protection of health, safety & public welfare
  • A willingness to embrace change
  • A commitment to organizational goals
  • Clear communication

EDUCATION AND EXPERIENCE

  • Two years of college level training including specialized course work in general office practices such as typing, accounting and data processing preferred.
  • Two years related experience preferred.
  • Any combination of above at the discretion of the City Manager.

CERTIFICATION(S) AND LICENSE(S)

  • Must possess a valid driver’s license with a safe driving record as determined by the employer.

SPECIAL REQUIREMENTS

  • Must be bondable.

PRE- EMPLOYMENT TESTING

Components of the following pre-employment testing may be conducted and must be successfully completed by the employee:

  • Computer and math skills testing.
  • Customer service skills testing.
  • Criminal history background checks.
  • Credit check.
  • Physical Capacity Profile – Level 1.
  • Drug screen.
  • Alcohol testing.

WORK ENVIRONMENT AND CONDITIONS

The work environment and conditions described here are encountered in performing the essential functions of this position. While performing the duties of this job, the employee occasionally works in outside weather conditions.  The employee occasionally works in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration.  The noise level in the work environment is usually moderate.

ESSENTIAL PHYSICAL FUNCTIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must meet Level 1 in Department of Labor’s Dictionary of Titles – Light Work exerting  up to 10 pounds of force occasionally, an/or up to 10 pounds of force frequently.  Required walking or standing to a significant degree; or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls.  Involves walking, sitting, standing, climbing, stooping, crawling, kneeling, and stretching as required. May also require long periods of looking overhead.

                LIFTING

Maximum Force

None

Limited

(0-1 hour)

Occasional

(1-3 hours)

Frequent

(3-6 hours)

Constant

(6-8 hours)

Objects

01-10lbs.

(Sedentary)

 

x

 

 

 

Office supplies and equipment.  Files, notebooks, and papers.

11-20lbs.

(Light)

x

 

 

 

 

 

21-50lbs.

(Medium)

x

 

 

 

 

 

51-100lbs.

(Heavy)

x

 

 

 

 

 

100 + lbs.

(Very Heavy)

x

 

 

 

 

 

 

CARRYING

Maximum Force

None

Limited

(0-1 hour)

Occasional

(1-3 hours)

Frequent

(3-6 hours)

Constant

(6-8 hours)

Maximum Distance Carried

01-10lbs.

(Sedentary)

 

 

x

 

 

Office supplies and equipment.  Files, notebooks, and papers.

11-20lbs.

(Light)

x

 

 

 

 

 

21-50lbs.

(Medium)

x

 

 

 

 

 

51-100lbs.

(Heavy)

x

 

 

 

 

 

100 + lbs.

(Very Heavy)

x

 

 

 

 

 

 

               PUSHING/PULLING

Maximum Force

None

Limited

(0-1 hour)

Occasional

(1-3 hours)

Frequent

(3-6 hours)

Constant

(6-8 hours)

Maximum Distance Moved

01-10lbs.

(Sedentary)

 

 

x

 

 

Can be more than 50 feet.

11-20lbs.

(Light)

x

 

 

 

 

 

21-50lbs.

(Medium)

x

 

 

 

 

 

51-100lbs.

(Heavy)

x

 

 

 

 

 

100 + lbs.

(Very Heavy)

x

 

 

 

 

 

 

               REACHING

 

None

Limited

(0-1 hour)

Occasional

(1-3 hours)

Frequent

(3-6 hours)

Constant

(6-8 hours)

Comments

Total Reaching

 

 

 

 

x

Mainly in seated position, within 18-24 inches of body.

Below waist

 

x

 

 

 

 

Waist to Shoulder

 

 

 

 

x

 

Overhead

 

x

 

 

 

 

    

                OTHER PHYSICAL DEMANDS

 

None

Limited

(0-1 hour)

Occasional

(1-3 hours)

Frequent

(3-6 hours)

Constant

(6-8 hours)

Comments

Sitting

 

 

 

 

x

 

Standing

 

 

x

 

 

 

Walking

 

x

 

 

 

 

Climbing/Balancing (stairs, ladders, other)

 

x

 

 

 

 

Operating Foot Controls

 

x

 

 

 

When driving.

Rotation of head/neck

 

 

 

x

 

 

Flexion (head bend down & head bend back)

 

 

 

x

 

Bend down to look at documents and keyboard.

Bending at the waist

 

 

x

 

 

 

Twisting at the waist

 

 

x

 

 

 

Kneeling

 

 

x

 

 

 

Crouching (squatting)

 

x

 

 

 

Filing.

Crawling

x

 

 

 

 

 

Lying down (back, side, front)

x

 

 

 

 

 

Handling/grasping

 

 

 

x

 

 

Forceful Gripping

 

x

 

 

 

Very rare.

Fine Finger Manipulation

 

 

 

 

x

 

Keyboarding/Mouse

 

 

 

 

x

 

Repetitive motion (multiple manipulation of same muscle group)

 

 

 

 

x

Bilateral hands – while operating computer equipment.

High Impact vibratory tools (bucking/riveting)

x

 

 

 

 

 

Low Impact vibratory tools (drilling/sanding)

x

 

 

 

 

 

 

SEEING

Near Acuity: Required

Far Acuity: Not Required

Depth Perception: Required

Field of Vision: Required

Color Discrimination:  Not Required

Note Colors:

         

 

HEARING/TALKING

Co-workers and public (in person and telephone).

 

MACHINES, TOOLS, EQUIPMENT, PARTS USED

Computer, monitor, keyboard and mouse.  Fax, scanner, calculator, telephone, intercom, writing utensils and other office equipment.

 

                ENVIRONMENTAL/ATMOSPHERIC CONDITIONS

95% Inside

5% Outside

Temperature Extremes: All temperature extremes when outside

Noise Level:

Low: x

Moderate:

High:

Vibration:  Present

Dust: Not Present

Odors: May be Present

Fumes:  Not Present

Vapors:  Not Present

Mists: Not Present

Gases: Not Present

Chemicals: Not Present

Note Types: N/A

Blood Borne Pathogens Present: May be present

                 

 

 

               COGNITIVE & BEHAVIORIAL CAPACITIES

 

Present

Comments:

 

Yes

 

No

Where appropriate: frequency or % of job

COMPRENHENSION, REMEMBER & PLAN

 

 

 

Articulate and comprehend information in conversation.

x

 

Frequent basis

Read, comprehend, and use written materials.

x

 

Frequent basis

Use technology/instruments/tools & information systems.

x

 

Frequent basis

Remember spoken instructions.

x

 

Frequent basis

Remember written instructions.

x

 

Frequent basis

Remember visual instructions.

x

 

Frequent basis

Remember simple instructions.

x

 

Frequent basis

Remember detailed instructions.

x

 

Frequent basis

Perform repetitive or short-cycle work.

x

 

Frequent basis

Work under specific instructions.

x

 

Frequent basis

Complete complex tasks.

x

 

Frequent basis

 

 

 

 

ATTENTION & CONCENTRATION

 

 

 

Fine detail:  Regularly deals with data or things requiring attention to minute detail.

x

 

Frequent basis

Interruptions:  Requires quickly resumed attention after multiple interruptions, or ability to easily shift between tasks.

x

 

Frequent basis

Sustained Attention:  Requires unbroken lengthy attention to same/similar tasks.

x

 

Frequent basis

Multitasking:  Job requires ability to attend to more than one activity simultaneously such as typing while answering phones.

x

 

Frequent basis

Visual or aural distractions:  busy, noisy environment making focusing difficult.

x

 

Occasional basis

 

 

 

 

EXECUTIVE FUNCTION

 

 

 

Decision making:  Makes critical decisions potentially affecting costs to company or public safety.($ or lives)

 

x

 

Planning:  Responsible for laying-out and planning sequence of work activity.

 

x

 

Simple, repetitive, short-cycle tasks:  Must frequently deal with boredom.

 

x

 

 

 

 

 

INFORMATION PROCESSING

 

 

 

Processes highly technical information:  reads, understands and uses complex or highly technical information or computation (calculus, etc.)

 

x

 

 

Present

Comments:

 

Yes

 

No

Where appropriate: frequency or % of job

Integrating Information: Obtains information (reads, hears) from multiple sources, then must be able to synthesize, integrate, and then utilize the information.

x

 

Frequent basis

High productivity or highly speeded work

Meets expectation for high level of output with little “down-time” between tasks.

x

 

Frequent basis

High level visual-spatial reasoning:  Processes information in graphic form.  Perceives 3 dimensional objects from 2 dimensional representations (drawings plans, etc.).

 

x

Frequent basis

 

 

 

 

PSYCHOSOCIAL FACTORS

 

 

 

Works alone:  must work independently, with little oversight or supervision and/or contact with others

x

 

Limited basis

Works in close proximity to others:  works in same physical area as others but interaction is either limited or not required.

x

 

Limited basis

Frequent &/or extensive interaction with others, such as customers, public or peers (e.g. cashier, receptionist).

x

 

Frequent basis

Deals with people under adverse circumstances:  deal with people who are angry or confrontational, critiques work of others, gives “bad news” etc.

x

 

Limited basis

Deals with people under pressure of time or numbers (Customers with construction or code problems)

x

 

Limited basis

Teamwork:  Works as integral part of team, must cooperate with others, divide tasks, integrate output, and put team goals, ideas or plans before ones’ own.

x

 

Frequent basis

 

 

 

 

ATTENDANCE

 

 

 

Maintain predictable and reliable attendance.

x

 

Frequent basis

Be punctual.

x

 

Frequent basis

Take rest periods at set times or only times determined by breaks in job responsibilities.

 

x

As conditions and circumstances allow

Adjust to a flexible schedule of work days or shifts.

x

 

As conditions and circumstances allow

GENERAL COMMENTS

This job description is intended to identify and illustrate the kinds of duties that may be assigned.  It should not be interpreted as describing all of the duties that may ever be required or be used to limit the nature and extent of assignments given.  The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The City of Arkansas City is an At-Will employer.

 

I, __________________________________________, have read and understand the information contained herein.

                                (Print Name)

_________________________________________________                              _______________________

                                             Signature                                                                                      Date



Vacancy Number: 201808

Open Date: 6/27/2018 12:00:00 AM
Close Date: