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Employer: Sedgwick County
Division: CDDO
Job Title: Qualifty Assurance Coordinator
Salary: $36597.60 Annually

Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.

Job Description:

Job Objectives:

Ensure quality of Day and Residential services provided by affiliates through monitoring contract compliance and facilitating continuous quality improvement activities.


Essential Job Functions:

Service Provision Oversight

  • Track, trend and report on all critical incident reports (CIR) and Abuse Neglect and Exploitation reports
  • Review and follow up on all Adult Protective Services and Child Protective Services reports
  • Manage Quality Assurance Committee (QAC) process with affiliate providers; assign, review, score and create trend reports based on outcomes of the QAC consumer reviews
  • Monitor QAC training requirements and communicate additional training opportunities as needed

Continuous Quality Improvement

  • Complete site visits to all Day program affiliate provider locations and all Residential affiliate provider locations
  • Analyze and identify trends related to site visits conducted by members of SCDDO QA team; address concerns and monitor for completeness
  • Collaborate with affiliate providers during quality assurance meetings
  • Collaborate with local and state staff to ensure quality service delivery
  • Collaborate with managed care staff and community stakeholders
  • Collaborate with affiliate providers to determine staff development needs of Day and Residential staff
  • Analyze and identify trends related to QAC outcomes; assist with continuous quality improvement planning and monitor success
  • Assist TCM Coordinator in the delivery of training to affiliate providers
  • Plan and facilitate local quarterly QAC meetings
  • Maintain and analyze data related to Day and Residential provider complaints or concerns reported outside of the CIR and QAC process

Contract Compliance

  • Ensure Day and Residential providers are complying with SCDDO Policy Manual
  • Ensure that Residential service provider owned/ operated locations maintain water temperature control devises
  • Monitor access to Day and Residential services
  • Maintain and analyze data related to Day and Residential complaints or concerns



Initiative & Accountability:  Takes action without being asked or required to. Achieves goals beyond job requirements.  Identifies opportunities and issues, and proactively acts and follows through on work activities to capitalize or resolve them.  Actively seeks and identifies opportunities to contribute to and achieve goals.  Maintains a sense of purpose, value, and ownership of their work.  Seizes opportunities when they arise.  Works independently with little direction.

Adaptability & Action Oriented:  Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly; focusing on being part of the solution.  Consistently maintains high levels of activity or productivity; sustains long working hours when necessary, works with vigor, effectiveness and determination over a sustained period.

Collaboration & Communication:  Establishes rapport and personal connections, while maintaining professional boundaries. Builds constructive working relationships with community organizations and others to meet mutual goals and objectives. Clearly conveys and receives information and ideas through the appropriate methods in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Ensures appropriate stakeholders are kept informed and that information shared is accurate and timely.

Leadership:  Actively engages with others to contribute to making progress on organization and professional goals and objectives.

Subject Matter Expertise:  The ability to apply the principles of trauma informed systems of care to contribute to workplace satisfaction and exceptional customer service.


Job Standards:

Minimum Qualifications

Educational Requirements:   Bachelor’s degree in the human services field or similar field of study.

Years of Experience:     Three years of experience working with individuals with intellectual and/or developmental disabilities.

License, certifications, etc…   Applicable knowledge of Microsoft Outlook, Word, Excel and Access.  Access to reliable, personal transportation. Valid State of Kansas Driver’s License and proof of automobile insurance meeting the requirements of Sedgwick County Fleet Vehicle Operations and Usage Policy.  Must submit to criminal, abuse/neglect registry background checks.


Physical Requirements of Position:

  • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
  • The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
  • The employee is required to have visual acuity to operate a motor vehicle.


Testing/Screening Requested:

Background checks including but not limited to KBI and DCF adult and child abuse registry, Motor Vehicle Screen, and Pre-employment drug screen



Candidates must have good working knowledge of computers and Microsoft programs.  They will need to be able to type and use multi-line phones.


Work Environment:

Usual working days/hours:  Monday - Friday, 8:00 a.m. to 5:00 p.m.

Location of work:  615 N Main

The employee is not substantially exposed to adverse environmental conditions.  The employee may have occasional interactions with individuals who are angry, upset, or expressing frustration. Ability to communicate effectively and professionally during these intense conversations, including times when confronted with differing views and/or opinions.  The employee may be subject to environmental hazards such as may be present in a residential, group home, or day program setting: blood borne pathogens, airborne exposure, pests, animals, etc.


*Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice*

*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator, by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at crissy.magee@sedgwick.gov. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.


Vacancy Number: 20002440

Open Date: 7/25/2018 12:00:00 AM
Close Date: 8/25/2018 11:59:59 PM