Essential Job Functions:
- Explains WIC program services to clients using motivational counseling techniques.
- Provides appropriate community referrals.
- Provides guidance and documentation of client’s secondary nutrition education contacts.
- Able to accurately read immunization records and make appropriate referral to those clients not currant on their vaccinations.
- Provides WIC outreach.
Manage Record Keeping
- Documents in the KWIC software client findings, HIPAA, Web IZ participation.
- Verifies and documents client income and proofs for determining client eligibility.
- Manages client’s next appointment letter and diet questionnaires.
- Issuance of client’s food benefits.
- Appropriate electronic signatures are captured for client’s rights and responsibility.
- Meets program productivity standards.
- Reports success stories.
Provides WIC call center services
- Professionally schedules client appointments and answers client’s questions.
- Has job knowledge of call center procedures/policies.
- Use WIC phone standards.
Dependability: Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight. Demonstrates a high level of dependability in all aspects of the job. Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly; focusing on being part of the solution.
Communication: Clearly conveys and receives information and ideas through the appropriate methods and media for target audiences in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Ensures appropriate stakeholders are kept informed and that information shared is accurate and timely. Demonstrates good written, oral, and listening skills.
Detail Oriented: Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled. Follows process steps as outlined in standard operating procedures. Reviews materials to ensure they are accurate, clear, and concise. Performs follow-up to ensure quality of work product and/or actions completed.
Teamwork: Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate and shares credit for team accomplishments.
Customer Focus: Makes customers/clients and their needs a primary focus of one’s actions; makes a conscious effort to include diversity of input in all decisions; shows interest in and understanding of the needs and expectations of internal and external customers; acts with customers in mind and strives for continuous improvement in products and services. Gains customer trust and respect; meets or exceeds customer expectations..
Educational Requirements: High school diploma or equivalent.
Years of Experience: Two years of experience in varied clerical and office setting work or various experience in a public setting providing customer service would be considered. Including such skills as, but not limited to, computer experience, data entry, customer service, phone experience, office equipment use, decision making skills.
Physical Requirements of Position:
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objectives. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated light work.
Background and DMV checks and Pre-employment drug screen
Sit at computer for extended periods of time. Able to lift up to 40 pounds.
Usual working days/hours: Monday - Friday, 8:00 a.m. to 5:00 p.m. with one night per week until 6:30 p.m. by staff rotation.
Location of work: 1749 S Martinson
*Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice*
*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*
It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator, by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at email@example.com. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.