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Employer: Sedgwick County
Division: Emer Comm
Job Title: Emergency Service Call Taker Trainee
Salary: $13.784 Hourly


Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.


Job Description:

THIS POSITION REQUIRES THAT YOU TAKE A TYPING (at least 35 WPM) AND WONDERLIC (20 or better) TEST.

Prior to taking the required test(s), you must register online at www.kansasworks.com (click on “Job Seekers”.  Under “Create a Profile”, select “Create a Job Seeker Account”).

After your profile is created, you will take your test at the Wichita Workforce Center located at 2021 N. Amidon, Suite 1100, Wichita, KS  67203. There is no appointment necessary.

Their hours are Monday-Thursday, 7:00 AM - 6:00 PM (You must arrive by 5:00 PM to test.).  THERE IS NO TESTING OFFERED ON FRIDAYS.

Testing will close for this position on 12/11/2018.

If hired, applicants will begin the Training Academy on 1/22/2019.

If you have tested in the past, please contact Julie Schmidt at julie.schmidt@sedgwick.gov.  She will add your past scores to your new application.

 

Job Objectives:

Responsible for answering emergency calls and entering information into Computer Aided Dispatch system to ensure that public safety personnel can respond to emergencies in a timely, safe manner.

 

Essential Job Functions:

Answering emergency calls

Answer emergency calls as presented, entering requests for service in the Computer Aided Dispatch (CAD) system
Remain logged into the phone system, in an available status, to receive emergency calls

Processing emergency calls in accordance to performance standards and protocols

Question callers using outlined criteria applicable to the emergency being reported
Enter information into the CAD system using outlined criteria applicable to the emergency being reported
Provide instructions or directive to callers as appropriate
Make appropriate referrals to other agencies or departments as required

Adhere to Emergency Communications’ policies with relation to operational procedures, employee conduct, and dependability

Understand and adhere to Emergency Communications’ policies as written
Maintain minimum training hours as required by policy 

 

Competencies:

Action Oriented:  Consistently maintains high levels of activity or productivity; sustains long working hours when necessary, works with vigor, effectiveness and determination over a sustained period.

Resilience & Adaptability:  Adapts quickly to change and easily considers new approaches.  Remains flexible and open to new ideas and encourages others to value change.  Understands changes in work tasks, situations, and environment as well as the basis for change.  Thinks and acts effectively under pressure.  Persists towards solutions and goals in changing circumstances.  Overcomes obstacles to achieve results.

Stress Management/Tolerance:  Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and to the organization.

Integrity:  Displays and promotes conduct and behaviors consistent with agency and governmental standards.  Familiarizes oneself with the pertinent rules and regulations that govern their area of responsibility.  Applies rules and regulations in a consistent, non-biased manner.  Maintains confidentiality of sensitive information.  Guards the handling of sensitive or high risk information appropriately.  Demonstrates sensitivity to surroundings and acts accordingly in conversations.

Teamwork:  Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate, and shares credit for team accomplishments.

 

Job Standards:

Minimum Qualifications

Educational Requirements:   High school diploma or equivalent

 

Physical Requirements of Position:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

 

Testing/Screening Requested:

  • Ability to hear 25 decibels or less at 500 hz; 4,000 hz; and points in between, as well as to accurately interpret what is heard.
  • Visual acuity that is correctable to 20/20.
  • Ability to pass a physical and drug screen.
  • Ability to pass a Typing test at 35wpm or better and a Wonderlic test with a 20 or better.
     

 

Equipment:

Multiple Computers, Multiple Monitors, CAD ACD Phone System

 

Work Environment:

Usual working days/hours:  Shift work / 40+ hours

Location of work:  714 N Main

Pooled #:  20001335, 20001365, 20001101, 20001102, 20001109

This is a public-safety environment, thereby the worker will be subjected to citizens and field units experiencing high-stress, emotionally-charged situations that evolve rapidly, via phone calls and radio transmissions.  These incidents may involve life and death situations, including (but not limited to) medical emergencies, fires, and requests for law enforcement due to unsavory activities within our community.

 

*Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice*

*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator, by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at crissy.magee@sedgwick.gov. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.



Vacancy Number: 20001357

Open Date: 11/20/2018 12:00:00 AM
Close Date: 12/10/2018 11:59:59 PM