Employer: Sedgwick County
Job Title: Crisis Case Manager III
Salary: $15.205 Hourly
Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.
Work as part of a team providing crisis intervention to meet the needs of members of the community who are in crisis. This includes responding to telephone calls on crisis intervention lines. Assess current level of dangerousness for clients who report a psychiatric crisis both by phone and in-office. Provide crisis case management services, as needed. Work with adults and children to see that community resources are in place to meet the current needs of the client. Provide emergency services on a short-term basis. Assist with efficient functioning of the Emergency Services Office. Support suicide prevention efforts in the community while upholding the mission and vision of COMCARE of Sedgwick County.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Employee must be able to complete complex tasks by applying standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Employee must quickly recognize emergency or sensitive situations and take appropriate action. Critical decision making and the ability to think through the consequences of a decision are essential in this position.
Essential Job Functions:
- Provide direct service to clients in responding to telephone calls on multiple crisis intervention phone lines while concurrently documenting calls.
- Address the immediate needs of walk-in/cop-in clients who present in the office with a psychiatric crisis.
- Facilitate medication pick-ups.
- Support the clinical staff in the community by assisting with Mobile Crisis Unit calls.
- Transport clients to the hospital when applicable and necessary.
- Other duties as assigned by supervisor.
- Complete all progress notes within agency/program standards.
- Documentation meets minimum Medicaid standards for content and quality.
- Completes Notes for Record to ensure the completeness of the medical record.
- Completes call logs to ensure important information is available to other providers.
General Administrative Duties
- Processing Medicaid, state hospital, Level II and PRTF screens as they are received in the Emergency Services office, and recording the screen/s on the Emergency Services (ES) office electronic board.
- Processing half slips for walk-in and cop-in clients, including entering client information onto the ES office electronic board in a timely manner.
- Scheduling appointments as requested.
- Attend regularly scheduled staff meetings and other activities as assigned.
Collaboration/Relationship Building: Establishes rapport and personal connections, while maintaining professional boundaries. Builds constructive working relationships with clients/consumers, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social and educational backgrounds.
Communication: Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Ensures appropriate stakeholders are kept informed and that information shared is accurate and timely. Demonstrates good written, oral and listening skills.
Detail Oriented: Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled. Follows process steps as outlined in standard operating procedures. Reviews materials to ensure they are accurate, clear, and concise. Performs follow-up to ensure quality of work product and/or actions completed.
Resilience: Adapts quickly to change and easily considers new approaches. Remains flexible and open to new ideas and encourages others to value change. Understands changes in work tasks, situations, and environment as well as the basis for change. Thinks and acts effectively under pressure. Persists towards solutions and goals in changing circumstances. Overcomes obstacles to achieve results.
Time Management: Shows ability to plan, schedule, direct work or self and others. Balances task requirements and individual abilities; organizes materials to accomplish tasks; sets high standards and well-defined, realistic goals for one ’s self. Displays a high level of effort and commitment towards completing assignments in a timely manner; works with minimal supervision and is motivated to achieve.
Educational Requirements: Bachelor’s degree or be equivalently qualified by work experience or a combination of work experience in the human services field and education, with one year of experience substituting for one year of education.
Years of Experience: If no degree is present applicant may substitute each one year of experience for one year of education.
License, certifications, etc…: Must have a valid Kansas Driver’s license and current proof of automobile insurance. Must be able to safely operate a motor vehicle and meet driver qualification standards as set forth in Sedgwick County’s Fleet Vehicle Operation and Usage policy. Meet the specifications as outlined in the CMHC licensing standards and pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens. Must complete orientations provided by Sedgwick County and COMCARE.
Physical Requirements of Position:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; and using measurement devices.
• Background Checks including by not limited to KBI, DCF child abuse check, adult abuse registry • Motor Vehicle Background Check • Pre-employment drug screen
• Computers, Microsoft Office Programs, and Complex Electronic Medical Record (EMR). • Modern office equipment including multi-line phones, copier and fax.
Usual working days/hours: Varied hours
Location of work: 635 N Main
Pooled #: 20003014, 20003008
May work in adverse conditions. Fast-paced environment and may occasionally work with combative emotional consumers.
*Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice*
*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*
It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator, by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at firstname.lastname@example.org. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.
11/29/2018 12:00:00 AM
2/28/2019 11:59:59 PM