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Employer: Franklin County
Division: 911 Emergency Communications
Job Title: Dispatcher I
Salary: $14.20 Hourly


Job Description:

Position Title:     Dispatcher I

Department:        Emergency Communications

Position Summary:

This is specialized work in receiving and dispatching calls for the emergency departments within Franklin County.  The employee in this position is responsible for operation of dispatch radios, computers, and telephone systems which receive and dispatch messages, a portion of which are 911 emergency calls. The Dispatcher I must act quickly, efficiently, calmly, and accurately in receiving, dispatching, and processing calls and in sending proper equipment and personnel.  The employee in this position may be required to work rotating shifts, weekends, holidays and overtime.  Work will be performed in accordance with the established policies, rules, regulations, guidelines and practices of the department.

Franklin County participates in the Kansas Public Employees Retirement System (KPERS & KP&F).

How to Apply:    Complete On-Line Application at Current Job Openings at www.franklincoks.org or at www.HRePartners.com. Alternative application available at Human Resources.

Base Rate:         $14.20 per hour depending on qualifications

Date Opened:    Tuesday, December 4, 2018

Date to Close:   Tuesday, December 18, 2018

Hours:       Rotating 12-Hour Shifts, evenings, weekends, holidays are required.  Overtime may be required.

 

Questions regarding this job announcement shall be directed to the Human Resources Department at 785-229-3444 or via e-mail at humanresources@franklincoks.org.

 

Additional Information:

High school diploma or G.E.D. required.

Must possess a valid driver’s license at time of hire; obtain and maintain valid Kansas driver’s license within six (6) months of hire.

Maintains strict confidentiality of all calls, conversations, and written materials required.

Determines nature of required assistance, location, and other pertinent information; assigns units according to standard operating procedures to ensure emergency assistance is provided quickly required.

Performs radio dispatch for emergency personnel including Police, Fire, Sheriff, Highway Patrol, Emergency Management, Emergency Medical Service, Wildlife and Parks, and other agencies required.

Felonies and drug convictions will automatically disqualify candidate.

Ability to work effectively with co-workers, the public, and others by sharing ideas in a constructive and positive manner, often in stressful situations and to establish and maintain effective relationships with those contacted in the course of work is required.

Employee is expected to have acquired the necessary skills and knowledge to perform at an acceptable level within six months of being awarded the position.

Franklin County conducts background checks and drug screenings on all potential candidates.

Anyone with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at 785-229-3444 at least two days prior to the scheduled test or interview.

Duties listed on the job description are intended only as illustrations of the various types to work performed.  Omission of specific statements of duties does not exclude them if the work is similar, related, or a logical assignment to the position. The attached job description does not constitute an employment agreement and is subject to change as the County’s needs and requirements of the job change.

The State of Kansas and Franklin County are At-Will Employment jurisdictions.

Franklin County is an Equal Employment Opportunity Employer

 

Franklin County, Kansas Job Description

  Title:   Dispatcher I

  Grade:     DIS 13

  Reports To:   Emergency Communications Director

  FLSA:      Non-Exempt

  Department:  Emergency Communications

  Modified Date:  09/2018

 

JOB SUMMARY:

This is specialized work in receiving and dispatching calls for the emergency departments within Franklin County.  The employee in this position is responsible for operation of dispatch radios, computers, and telephone systems which receive and dispatch messages, a portion of which are 911 emergency calls.  The Dispatcher I must act quickly, efficiently, calmly, and accurately in receiving, dispatching, and processing calls and in sending proper equipment and personnel.  The employee in this position may be required to work rotating shifts, weekends, holidays and overtime.  Work will be performed in accordance with the established policies, rules, regulations, guidelines and practices of the department.

 

ESSENTIAL FUNCTIONS:

  • Answers 911 and other emergency calls;
  • Determines priority of caller’s request while using Computer Aided Dispatch System, and coordinates appropriate resources;
  • Communicates with callers to gain clear and concise information, at times when callers are under extreme stress;
  • Determines nature of required assistance, location, and other pertinent information; assigns units according to standard operating procedures to ensure emergency assistance is provided quickly;
  • Performs radio dispatch for emergency personnel including Police, Fire, Sheriff, Highway Patrol, Emergency Management, Emergency Medical Service, Wildlife and Parks, and other agencies;
  • Provides life-saving instructions to the public in emergency situations;
  • Monitors various alarm systems and emergency radio frequencies,
  • Takes non-emergency telephone calls, providing information upon request to personnel in the field;
  • Processes requests for service in a responsible, timely and, accurate manner on a continual basis;
  • Makes inquiries, entries, modifications, and cancellations in the National Crime Information Center (NCIC) and Kansas Law Enforcement System; disseminate information according to procedures;
  • Performs various other communications and record keeping functions as needed, including answering other agencies or department telephones after hours;
  • Monitors weather conditions and warnings, and activates the weather warning system according to procedures;
  • Keeps accurate records of all calls for service;
  • Notify Franklin County Emergency Communications Center (FCECC) administration, emergency management, and contractors regarding issues with radio system;
  • Responds to public, and users of the FCECC needs when requested;
  • Must be able to use map to assist responders when necessary;
  • Performs other duties as deemed necessary or as required.

 

SECONDARY FUNCTIONS:

  • Performs janitorial duties as deemed necessary.

 

SUPERVISORY FUNCTIONS:

  • None.

 

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

KNOWLEDGE OF:

  • Proper guidelines concerning the dissemination of Criminal History Recognition Information (CHRI) material;
  • The geography of the City of Ottawa and Franklin County, including the names of streets, roads, highways, landmarks, business locations and trouble spots;
  • Radio broadcasting rules and guidelines and accurately applying them;
  • Radio and telephone communications equipment;
  • State and community resources available to the Dispatcher I and the willingness to initiate their use;
  • The department's records and reporting systems, rules and regulations.

 

SKILL IN:

  • Entering information into computer system; must be able to type 30 wpm with an accuracy rate of 90 percent;
  • Receiving and dispatching emergency calls;
  • Operation of dispatch radios, computers, and telephone systems which receive and dispatch messages, a portion of which are 911 emergency calls;
  • Acting quickly, efficiently, calmly and accurately in receiving, dispatching and processing calls and in sending proper equipment and personnel;
  • Performing work in accordance with the established policies, rules, regulations, guidelines and practices of the department.

 

ABILITY TO:

  • Speak clearly and correctly, using the English language;
  • Communicate effectively verbally and in writing;
  • Work with minimum supervision;
  • Establish and maintain effective working relationships with other employees, representatives for outside agencies, and the public;
  • Maintain complete and accurate records;
  • Work under pressure, exercise good judgment, react quickly and make accurate and sound decisions in emergency and non-emergency situations;
  • Remember numerous details and quickly recall essential information;
  • Read, understand, and convey information found on maps;
  • Accurately perform multiple tasks, simultaneously if necessary;
  • Concentrate, control emotions, and assertiveness, act in a professional manner;
  • Work on a team;
  • Be flexible, display initiative;
  • Operate computer equipment;
  • Understand and carry out oral and written orders;
  • Work rotating shifts, weekends, holidays and overtime;
  • Hear 25 decibels or less at 500 hz; 4000hz; and points between.

 

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Must possess a valid driver’s license at time of hire; obtain and maintain valid Kansas driver’s license within six (6) months of hire;
  • Must be certified in the use of National Crime Information Center (NCIC) within 6 months after employment;
  • Must be certified as an Emergency Medical Dispatcher (EMD) within 6 months after employment;
  • Cardiopulmonary Resuscitation (CPR) certification within 6 months after employment;
  • Emergency Telecommunicator Certification (ETC) within 6 months of employment;
  • Emergency Police Dispatcher along with Emergency Fire Dispatcher certification may be required;
  • Successfully complete Defensive Driving class provided by Franklin County;
  • Other certifications may be provided by FCECC.

 

REQUIRED EDUCATION/OR EXPERIENCE:

  • High school diploma or G.E.D.

 

PREFERRED EDUCATION/OR EXPERIENCE:

  • Associate's degree in Communications, Speech, Sociology, Psychology, Criminal Justice or related field, or equivalent combination of education and experience in emergency communications, and/or emergency services;
  • six months to twelve months related experience or training;
  • or equivalent combination of education and experience.

 

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job:

  • The employee is regularly required to talk or listen;
  • The employee is frequently required to sit and to use hands to finger, handle, or feel;
  • The employee is occasionally required to stand; walk; reach with hands and arms;
  • Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.

 

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is usually moderate
  • The employee may be called out 24 hours a day or rotate being on call.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position.



Vacancy Number: FR2018-60

Open Date: 12/4/2018 12:00:00 AM
Close Date: 12/18/2018 11:59:59 PM