Employer: Sedgwick County
Division: Department of Corrections
Job Title: Control Booth Operator
Salary: $11.909 Hourly
Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.
Performs observation, monitoring, and security work in controlling access of public and internal entrances and exits at the Division of Corrections Juvenile Detention Facility.
Essential Job Functions:
50% - Security Management - Maintains security by controlling access into and out of the facility, using audio and visual monitors including employee, public and law enforcement entrances. Primary provider of electronic access and movement within the facility. Effectively communicates through verbal or electronic means. Operates electronic and video security equipment from a locked master control booth and performs a vital role as a member of the corrections staff team in maintaining facility and building security. Monitors all movement and activities of the interior and exterior of the facility.
25% - Customer Service - Processes and logs visitors to the facility by ensuring visitors have been approved for visitation; requests staff to bring client to visitor; ensures that the area in which the client is being transported through remains secure, maintains number of visitations to ensure that client does not exceed the regulated limit; ensures that visitors carry only what is permitted into secure area. Provides customer service through a high volume of contact with staff, visitors and members of the public. Answers telephone calls to the facility; transferring them to the appropriate location, pages employees and visitors when necessary. Provides customer service to the parents by providing the parent a handbook, answering questions and obtaining the appropriate releases to be signed by the parent or guardian.
20% - Records Maintenance - Maintains a Master Control Board; recording the number and location of every detained client. Prepares and maintains various records, forms, logs, and boards; to include visitation information and authorization in compliance with established policies and procedures.
5% - Performs related work as required.
Action Oriented: Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; demonstrates effectiveness and determination over a sustained period.
Communication: Demonstrates good written, oral, and listening skills. Clearly conveys and receives information and ensures that information that is shared is accurate and timely.
Customer Focus: Makes customers and their needs a primary focus of one’s actions. Gains customer trust and respect; meets or exceeds customer expectations.
Interpersonal Skills: Establishes rapport and personal connections, while maintaining professional boundaries. Builds constructive working relationships with stakeholders.
Reliability: Demonstrates a high level of dependability in all aspects of the job.
Educational Requirements: High school diploma. Transcript verifying education credits is required.
Years of Experience: One year of experience in working with the public and security work. Professional references are required to verify the related work experience.
License, certifications, etc… Pass legal background check, Child and Adult Abuse & Neglect Central Registry checks, KCJIS Security Policy (fingerprint) check, and pre-employment screen for alcohol and drugs. Must also meet the required conditions contained in KSA 65-516 and KAR 28-4-356.
Physical Requirements of Position:
- Requires sufficient hand-eye coordination to perform semi-skilled repetitive movements in keyboarding and operating basic monitoring and security equipment. Tasks involve visual perception and discrimination as well as oral communications ability.
- Ability to remain calm, accurately and quickly interpret situations and communicate information clearly in emergency situations in accordance with policy and procedures.
- Requires sitting for long periods performing repetitive tasks while maintaining close attention and being responsive to video monitors, radio communications, answering and directing telephone calls and making decisions to open locked doors.
- Dependable and timely attendance is required.
- Must be able to reach, bend, hear, speak clearly and read, write and understand the English language.
- Requires visual acuity sufficient to safely complete tasks and have vision or corrected vision to 20/20 level to view monitors and select the correct buttons to press to open doors.
PC, General Office Equipment, Two-Way Radio
Usual working days/hours: Various hours and days including holidays and weekends; some overtime may be required
Location of work: 700 S Hydraulic
Ability to endure and appropriately handle hostile comments from angry persons over telephone and intercom system. Work is performed indoors in an area with multiple computers that need to be monitored at all times. Must be available to work varied days and shifts, including weekends and holidays.
*Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice*
*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*
It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator, by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at firstname.lastname@example.org. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.
12/5/2018 12:00:00 AM
2/5/2019 11:59:59 PM