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Employer: Sedgwick County
Division: Info Tech Srvcs
Job Title: Senior Application Manager
Salary: $62610.08 Annually


Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.


Job Description:

Job Objectives:

All areas of Sedgwick County require IT software to do their business, some of which is developed internally and some of which they buy from a third-party vendor. It is the job of the Senior Application Managers to manage projects and provide advance knowledge on information systems and information technology concepts. The Senior Application Manager needs to have a complete understanding of department functions, goals, and work processes, as well as train and communicate how to use the software across the organization. Senior Application Managers engage with people at all levels of the organization, and work as part of an IT team. The Senior Application Manager must possess a greater knowledge of application management, infrastructure, information systems, project management concepts, networking, and document process flows. They will operate with greater independence, less direct supervision, and should be aware of and ensure that County policies are followed during the course of their daily work. Senior Application Managers should possess management skills to effectively lead staff and have the ability to be a mentor.  Establish/follow business practices that embrace the County values and the Sedgwick County strategic plan.

 

Essential Job Functions:

Assesses business process requirements

  • Analyzes the structure and flow of the business and provide application solutions
  • Be aware of the latest software developments how they can be applied to make the business more efficient and successful
  • Develop Quality Assurance test plans and conduct testing on all software and upgrades
  • Develop Training plans for any software deployments
  • Develop and maintain application documentation such as training materials, FAQ s, etc.
  • Ensure application and its use by clients complies with County policies and laws of the land
  • Ability to represent Division of Information, Technology and Support Services in professional presentations and purchasing meetings

Manages system hardware and application software implementation and upgrades

  • Ensure 100% of all centrally-managed third-party applications will be patched within three months of security patch release, pending successful regression testing, in order to safeguard the organization’s information.
  • Lead a team of IT specialists, clients and vendors responsible for implementing, deploying or upgrading application software
  • Work with Clients and guide them through the QA Testing process
  • Ensure servers are ready before implementing new systems, and carefully monitor the rolling-out processes
  • Use critical thinking to prevent any unforeseen circumstances / failures
  • Maintain a test environment and test new releases before they are put into production
  • Advanced knowledge of security;  active directory and software applications, and how they differ

Troubleshoots problems

  • Provide advanced technical support and problem resolution related to business application software systems.
  • Advanced problem solving capabilities to resolve software and infrastructure issues
  • Provide advanced support for applications and backup for all applications managers; act as a lead/mentor
  • Provide advance after hours On-Call Support

 

Competencies:

Analytical Thinking:  Works systematically and logically to resolve problems, identify causation and anticipate unexpected results.  Manages issues by drawing on own experience and knowledge and calls on other resources as necessary.

Problem Solving:  Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.

Collaboration/Relationship Building:  Establishes rapport and personal connections, while maintaining professional boundaries. Builds constructive working relationships with clients/customers, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social and educational backgrounds.

Detail-Oriented:  Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.   Follows process steps as outlined in standard operating procedures.  Reviews materials to ensure they are accurate, clear, and concise.  Performs follow-up to ensure quality of work product and/or actions are completed.

Action Oriented:  Consistently maintains high levels of activity or productivity; sustains long working hours when necessary, works with vigor, effectiveness and determination over a sustained period.

 

Job Standards:

Minimum Qualifications

Educational Requirements:    Bachelor’s degree from an accredited college or university in computer technology, business administration, management information or related field or

Six years of progressively responsible experience in the management of information technology or any combination of training and experience this provides the required knowledge, skills and abilities.

Years of Experience:  Six years or more of experience supporting desktop or business applications.

Preferred Qualifications

Years of Experience:   Six years of experience in computer technology and application deployment, and SQL query writing abilities.

 

Physical Requirements of Position:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

 

Equipment:

Assesses business process requirements • Analyzes the structure and flow of the business and provide application solutions • Be aware of the latest software developments how they can be applied to make the business more efficient and successful • Develop Quality Assurance test plans and conduct testing on all software and upgrades • Develop Training plans for any software deployments • Develop and maintain application documentation such as training materials, FAQ s, etc. • Ensure application and its use by clients complies with County policies and laws of the land • Ability to represent Division of Information, Technology and Support Services in professional presentations and purchasing meetings Manages system hardware and application software implementation and upgrades • Ensure 100% of all centrally-managed third-party applications will be patched within three months of security patch release, pending successful regression testing, in order to safeguard the organization’s information. • Lead a team of IT specialists, clients and vendors responsible for implementing, deploying or upgrading application software • Work with Clients and guide them through the QA Testing process • Ensure servers are ready before implementing new systems, and carefully monitor the rolling-out processes • Use critical thinking to prevent any unforeseen circumstances / failures • Maintain a test environment and test new releases before they are put into production • Advanced knowledge of security; active directory and software applications, and how they differ Troubleshoots problems • Provide advanced technical support and problem resolution related to business application software systems. • Advanced problem solving capabilities to resolve software and infrastructure issues • Provide advanced support for applications and backup for all applications managers; act as a lead/mentor • Provide advance after hours On-Call Support

 

Work Environment:

Usual working days/hours:  Monday - Friday, 8:00 a.m. to 5:00 p.m.

Location of work:  538 N Main

The employee is subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.

 

*Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice*

*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator, by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at crissy.magee@sedgwick.gov. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.



Vacancy Number: 20008075

Open Date: 12/6/2018 12:00:00 AM
Close Date: 1/6/2019 11:59:59 PM