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Employer: Sedgwick County
Division: Health
Job Title: Customer Service Administrative Officer
Salary: $36597.60 Annually

Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.

Job Description:

Job Objectives:

Plans, directs, and evaluates important phases or aspects of Clinical Services including personnel and office management, purchasing, accounting, or budget preparation. Responsibilities will include oversight of daily medical records, call center and check-in/check-out functions, applications and managing front office administrative operations of Clinical Services.  Reviews complex or difficult office procedures and the development of procedural improvements.  Provides direct supervision of positions to include the Medical Records staff and Fiscal Associates (FA) staff in the Call Center, Check-in and Check-out sections.


Essential Job Functions:

Provide Direct Supervision to FA Staff

  • Supervise and participate in the administrative and clerical operations of a departmental office.
  • Supervise and evaluate staff work performance through observations, audits, and team meetings.   
  • Handle staff issues in an appropriate manner.
  • Evaluate staff according to established goals.
  • Coordinate scheduling of staff with minimal interruption of services.
  • Conduct staff interviews and recommend hires.
  • Plan, schedule and assign work to staff, establish priorities, and instruct and train in correct methods.
  • Review and approve work and evaluate employee performance.
  • Assure staff are involved in Quality Improvement projects.

Assure the Delivery of HD Services

  • Monitor operations by random observations through audits. Communicate needs, concerns, and issues using proper chain of command. Serve as back up provider of direct services.
  • Ensure all forms/supplies needed for Customer Service staff are available.
  • Investigate and document clinic incidents (ex. customer and/or staff complaints) as they occur.
  • Work with program managers to ensure efficient client processing.
  • Ensure program efficiency and effectiveness through quality improvement process.

Manage Local and/or Contract Budgets

  • Manage Preventive Health Customer Service budget within approved budgets and according to guidelines.
  • Submit annual spending plan by deadline.
  • Review and reconcile budget at least quarterly.
  • Assure regular program time studies.



Coaching:  Providing timely guidance and feedback to help others strengthen knowledge/skills, areas needed to accomplish a task or solve a problem.

Communication & Conflict Resolution:  Clearly conveys and receives information and ideas through the appropriate methods and media for target audiences in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Ensures appropriate stakeholders are kept informed and that information shared is accurate and timely.  Demonstrates good written, oral, and listening skills. Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution.

Initiative:  Takes action without being asked or required to.  Achieves goals beyond job requirements.  Identifies opportunities and issues, and proactively acts and follows through on work activities to capitalize or resolve them.  Actively seeks and identifies opportunities to contribute to and achieve goals.  Maintains a sense of purpose, value, and ownership of their work.  Seizes opportunities when they arise.  Works independently with little direction.

Performance Management:  The continuous process of setting objectives, assessing progress and providing on-going coaching and feedback to ensure that employees are meeting their objectives and career goals.

Time Management:  Shows ability to plan, schedule, direct work of self and others.  Balances task requirements and individual abilities; organizes materials to accomplish tasks; sets high standards and well-defined, realistic goals for one’s self.  Displays a high level of effort and commitment towards completing assignments in a timely manner; works with minimal supervision and is motivated to achieve.


Job Standards:

Minimum Qualifications

Educational Requirements: Bachelor’s Degree from an accredited college or university in Public Administration, Business Administration, Political Science or a related field.

Years of Experience:   Three years’ experience in progressively responsible and varied office management of staff work in a public or private organization including experience in personnel management, budgeting or procurement or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.


Physical Requirements of Position:

Light work.  Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.  Sits most of the time.

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.


Testing/Screening Requested:

Background and DMV checks • Pre-employment drug screen



Standard Office Equipment • Computer with Microsoft Office software


Work Environment:

Usual working days/hours:  Mondays - Wednesdays from 8:00 a.m. to 5:30 p.m., Thursdays from 9:30 a.m. to 7:00 p.m., and Fridays 8:00 a.m. to 12:30 p.m. OR 12:30 p.m. to 5:00 p.m.

Location of work:  2716 W Central, Wichita, KS  67203


*Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice*

*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator, by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at crissy.magee@sedgwick.gov. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.

Vacancy Number: 20002270

Open Date: 2/6/2019 12:00:00 AM
Close Date: 3/7/2019 11:59:59 PM