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Employer: Sedgwick County
Division: COMCARE
Job Title: Crisis Services Liaison / High Utilization Case Manager
Salary: $16.761 Hourly

Veterans' Preference is available for this vacancy.
To receive Veterans' Preference, you must supply a copy of your DD214 to the Human Resources department at Sedgwick County after applying.

Job Description:

Job Objectives:

Coordinates resources and collaborate with all stakeholders to ensure the daily operation of Crisis Services.  Provides on-going employee training and development to full-time and part-time crisis case management staff. Also, provides direct staff supervision to case management staff.  Provides community education regarding crisis intervention services through presentations and attending community meetings.  Maintains a caseload of individuals that are high utilizers of emergency services.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Employee must be able to complete complex tasks by applying standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Employee must quickly recognize emergency or sensitive situations and take appropriate action. Critical decision making and the ability to think through the consequences of a decision are essential in this position.


Essential Job Functions:

Provide supervision and coaching to crisis workers

  • Train staff in job requirements in collaboration with designated trainers; ensure training checklists are completed in a timely manner
  • Provide regular, scheduled individual and/or group supervision
  • Document coaching/supervision to support quality and performance improvement.
  • Promote professional development and problem-solving skill development for crisis workers
  • Collaborate with program manager in performance improvement and disciplinary action
  • Regularly review supervisee documentation and provide feedback/coaching to ensure appropriate procedure codes are selected and that documentation meets agency standards
  • Provide feedback and coaching to ensure that documentation is completed in a timely manner within agency requirements

Direct client service

  • Provide crisis stabilization services to individuals experiencing a mental health crisis while they are in the Crisis Residential Units
  • Manage distraught or psychotic clients who are in need of structure; monitor gross psychological and physical functions of clients
  • Familiarize clients with guidelines and procedures of the residential units
  • Meet with clients to discuss, individual plans, living arrangements or any difficulties they may be having
  • Identify services needs and develop treatment or referral services plan with clients to help stabilize crisis.
  • Perform functional assessment of client to determine client’s strengths and abilities; assist clients in achieving their short term goals.
  • Identify and secure in-home services to maintain stabilization once client returns home
  • Contact service providers to request and arrange services; coordinate and monitor services rendered
  • Create plans to ensure clients get to their mental health appointments
  • Confer with client caregivers, families, physicians, lawyers, community service providers and other professionals throughout the County and to secure and coordinate services
  • Assist clients to maintain basic needs (housing, food, medical)
  • Provide outreach, screening and engagement services to potential participants
  • Respond to the immediate needs of referrals
  • Arrange for the discharge of inpatient referrals and coordination of transition to the community
  • Provide outreach services to reengage consumers who have relapsed or are nonresponsive to treatment
  • Outreach court ordered consumers
  • Provide Targeted Case Management (TCM) for assigned consumers to aid in achieving goals identified in the individualized treatment plan; interventions include: Treatment planning, collateral contacts, phone support, access to supports and service coordination.
  • Provide Community Psychiatric Supportive Treatment (CPST) for assigned consumers to achieve treatment goals; interventions include: assistance in improving symptom self-management, strengths assessment and planning, assistance to assure consumer income maintenance, individual therapeutic intervention, medication education, crisis management, assistance in to achieve academic progress
  • Provide Attendant Care (AC) for assigned consumers to achieve treatment goals; interventions include: direct support, supervision and/or cueing
  • Provide transportation to support client attendance in medical appointments and other therapeutic goal related activities to include development of community resources, employment or education access, social or consumer-run activities and related supports

Treatment planning and documentation

  • Prepare Treatment Plan including client and family participation on cases where needed
  • Collaborate in review, updates and progress on goals with Treatment Plan coordinator or other members of the treatment team
  • Meet with client to complete DLA-20, discuss treatment goals and available services
  • Complete progress notes in accordance with COMCARE guidelines which meet requirements for medical necessity, goal-directed treatment and client response to treatment within prescribed timelines
  • Complete Notes for Record, Precautions statements and authorizations for release of records as required and/or recommended
  • Enters no show and cancellations for accuracy and completeness of medical record



Collaboration/Relationship Building:  Establishes rapport and personal connections, while maintaining professional boundaries.  Builds constructive working relationships with clients/consumers, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social and educational backgrounds.

Communication:  Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Ensures appropriate stakeholders are kept informed and that information shared is accurate and timely. Demonstrates good written, oral and listening skills.

Stress Management/Tolerance:  Maintains effective performance under pressure; handling stress in a manner that is acceptable to others and to the organization.

Change Management:  Understands the need for change and helps plan for and accommodate it as creatively and positively as possible.   Is flexible and open to new ideas and encourages others to value change.

Time Management:  Shows ability to plan, schedule, direct work or self and others. Balances task requirements and individual abilities; organizes materials to accomplish tasks; sets high standards and well-defined, realistic goals for one ’s self. Displays a high level of effort and commitment towards completing assignments in a timely manner; works with minimal supervision and is motivated to achieve.


Job Standards:

Minimum Qualifications

Educational Requirements:   Bachelor’s degree or be equivalently qualified by work experience or a combination of work experience in the human services field and education, with one year of experience substituting for one year of education.

Years of Experience:   If no degree is present, applicant may substitute each one year of experience for one year of education.

License, certifications, etc…:     Must have a valid Kansas Driver’s license and current proof of automobile insurance. Must be able to safely operate a motor vehicle and meet driver qualification standards as set forth in Sedgwick County’s Fleet Vehicle Operation and Usage policy.  Meet the specifications as outlined in the CMHC licensing standards and pass KBI, DCF child abuse check, adult abuse registry, and motor vehicle screens.  Must complete orientations provided by Sedgwick County and COMCARE. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

 Preferred Qualifications

Years of Experience: 1-2 years of experience in a Community Mental Health Center and/or supervisory experience.


Physical Requirements of Position:

Medium work. Exerting up to 10 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; and using measurement devices.


Testing/Screening Requested:

•Pass background checks including by not limited to KBI, DCF child abuse check, adult abuse registry •Motor vehicle screens •Urine drug screen.



•Candidates must have good working knowledge of computers and Microsoft Programs. •Needs to be able to type and use multi-line phones.


Work Environment:

Usual working days/hours:  Monday - Friday, varied hours between 7:00 a.m. to 7:00 p.m. (some weekends required)

Location of work:  635 N Main

The employee is subject to both environmental conditions. Activities occur inside and outside.  May work in adverse conditions.  Fast-paced environment and may occasionally work with combative emotional consumers.


*Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice*

*This position may be filled or closed to further application without notice. Must be at least 18 years of age to work for Sedgwick County*

It is the policy of Sedgwick County not to discriminate in its programs or services provided to the general public, including employment and all other activities, on the basis of race, color, religion, national origin, citizenship, sex, age, disability, veteran status or any other similarly protected status. Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Crissy Magee, Sedgwick County ADA Coordinator, by phone (316) 660-7056, TDD (Kansas Relay at 711 or 800-766-3777), or email at crissy.magee@sedgwick.gov. Do not send resumes or application status request or employment questions to this email or phone number. This information is provided only for those requiring ADA assistance. Applications must be submitted on www.hrepartners.com. You will be contacted should the department feel that you are a qualified candidate. Sedgwick County will prohibit the hiring of spouses and/or immediate family members within the same department, but not within the County structure.

Vacancy Number: 20003183

Open Date: 3/29/2019 12:00:00 AM
Close Date: 4/29/2019 11:59:59 PM