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Employer: Riley County
Division:
Job Title: Customer Service Representative I
Salary: $14.41 Hourly


Job Description:

RILEY COUNTY, KANSAS JOB DESCRIPTION

 

Job Title:                    CUSTOMER SERVICE REPRESENTATIVE I

 

Department:              Public Works               Division:         Administrative Services       

Reports to:                PW Administrative Services Manager

Pay Grade:                 F                                  Status:            Full Time

FLSA Status:                         Non-Exempt

 

POSITION SUMMARY:   This position provides customer service, clerical duties and courier delivery support for the Riley County Public Works Department.

This is a complex and responsible position requiring excellent customer service, data entry, filing, directing telephone calls and multiple receptionist duties.  Work requires good judgment and consistently friendly professionalism.

A person in this position interacts with the public and others to provide information and resolve inquiries.  Position is responsible for driving a designated route each day picking up and delivering intradepartmental mail for the Public Works Department and other Riley County Departments.

 

ESSENTIAL FUNCTIONS:

  • Provides front line customer service using customer courtesy, answers incoming calls/directs calls and provides information,  receives and documents complaints and takes accurate and complete messages and relays to the proper person in a timely manner.
  • Performs multiple tasks while maintaining a calm, professional and helpful attitude
  • Daily delivers items, such as documents and packages, between departments and other establishments as required
  • Responsible for receiving, scanning and entering historical and current information into ImageNow.
  • Receipts cash and checks daily in preprinted receipt books
  • Works with spreadsheets to present information
  • Maintains records and filing systems, scans documents as necessary, operates standard office equipment
  • Pick-up, open, stamp, sort and distribute incoming mail
  • Collect, seal, stamp or meter outgoing mail
  • Responsible for receiving, scanning, electronic filing, data entry and shredding RCPD accident reports
  • Performs clerical and miscellaneous duties as assigned
  • Assists with counting solid waste cash bags
  • Assists with distributing information to employees
  • Provides for regular and predictable attendance and fosters a cooperative work environment
  • Provides positive relations with co-workers and others
  • Assists with supporting conference room activities

 

SECONDARY FUNCTIONS:

  • Assists with map sales
  • Attends meetings, conferences and training
  • Issues keys and proximity cards
  • Maintains work area in a clean and safe manner
  • Assists others as needed, performs other duties as deemed necessary or assigned

 

POSITION REQUIREMENTS:

 

Any satisfactory equivalent combination of experience, education and training which provides the required knowledge, skills and abilities listed below will be accepted.

  • The person in this position must qualify to be bonded by a surety company acceptable to the County.  Riley County will pay for the bond which must be kept in place during the entire period of employment.
  • Position may require occasional overtime that will be outside normal work hours which may include holidays and weekends.
  • Position may require an employee to perform related work as required during and after hours, any day of the week, including holidays.
  • This position requires the employee to provide and carry a personal cell phone and will be reimbursed as per the County’s Cell Phone Policy. The cell phone is to be utilized to carry out county related functions in accordance with Departmental Policies and Procedures.

Education: 

  • Graduation from an accredited high school is required.

License(s)/Certificate(s):

  • Possession of a valid driver’s license with an acceptable driving record at the time of appointment is required
  • Completion of a defensive driving course within first year of employment is required
  • Customer Service training is preferred

Experience: 

  • Two years of customer service  experience is required
  • One year of computer experience with proficiency in Microsoft Word and Excel required.
  • One year of general office experience is preferred
  • Proficiency in Microsoft Access is preferred.
  • Successful completion of front line training is preferred

 

Skills:

 

  • Ability to express oneself clearly and concisely, orally and written
  • Ability to ensure and provide quality customer service to customers
  • Ability to possess such qualities as responsibility, reliability, honesty, punctuality, accuracy and patience
  • Ability to drive daily on established routes and follow laws and safe driving procedures and practices
  • Ability to handle confidential information and/or high value document/items including cash
  • Ability to follow oral and written instruction
  • Ability to work with multiple interruptions
  • Ability to move from one project to another with ease
  • ·Ability to plan, prioritize, organize and accomplish work assignments
  • Ability to use discretion regarding confidential information
  • Ability to develop and work with spreadsheets
  • Ability to learn new software applications
  • Ability to operate computers, calculators, copiers, computerized time clocks, facsimile machines and related office equipment
  • Ability to establish and maintain effective working relations with employees, supervisors, other governmental agency officials, and the general public
  • Ability to deal tactfully with people

 

SUPERVISORY CONTROL: Supervisory control is received directly from the PW Administrative Services Manager with assignments being assigned also from the Public Works Director and Assistant.  Work is reviewed by the individual assigning the work.

 

SUPERVISORY RESPONSIBLITES: This position has no supervisory responsibilities.

 

GUIDELINES:  The PW Administrative Services Manager, Public Works Director and the Assistant provide guidelines and general direction.  These guidelines may be provided either orally or in writing.  Riley County Personnel Regulations, State and Federal Laws and various other standards and regulations also provide guidelines.

 

COMPLEXITY:  The position works a wide range of tasks.  Decisions must be made that involve the assessment of unusual circumstances, variations in approach, the use of incomplete and/or conflicting data.  Complexity in this position comes from performing several function/tasks at one time, working with the public and dealing with the accuracy required in dealing with bookkeeping functions.

 

SCOPE AND EFFECT OF WORK: The scope of the work is broad and not limited to repetitive tasks.  This position makes the Department more effective by performing significant accurate support work that is assign by Departmental staff.  This work affects the operation of the department, Director and other County Departments. There is the potential for this position to disrupt or improve every aspect of the work performed.  The work in this position can affect the County’s image, operations and projects may be slowed or failed, services may not be well provided and accountability may be lost.

 

PERSONAL CONTACTS: Involve contacts with other Public Works Department staff, supervisors, the general public, contractors, attorneys, vendors, consultants, news media, utility companies, local government officials, State officials, legislators, Riley County Police Department, and other Riley County employees.

 

 

PURPOSE OF PERSONAL CONTACTS:   To gather, exchange or disseminate information, to assist or coordinate with others, to provide a service and to build customer rapport.

 

PHYSICAL DEMANDS/EFFORT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.  The position has a dimension which may lead to mental and physical fatigue.  While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, reach with hands and arms; talk and hear.  Requires the ability to exert up to 40 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects.

 

WORK ENVIRONMENT/CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment involves everyday risks or discomforts that require normal safety precautions typical of an office setting.  Work is generally in an office setting with visual attention and dexterity in computer operation.  The noise level in the work environment is usually moderate.  While performing the duties of the job outside of the office, they may be exposed to wet and/or humid conditions, extreme hot and cold and while driving encounter rain, snow or ice. 

 

RECRUITING REQUIREMENTS:

Riley County is accepting applications for a Customer Service Representative II who is responsible for customer service, clerical duties and courier delivery support for the Riley County Public Works Department.

Applicant shall provide any combination of experience, education or training which provides the following knowledge, skill and ability:

 

  • Graduation from an accredited high school
  • Two years of customer service  experience is required
  • One year of computer experience with proficiency in Microsoft Word and Excel required
  • Possession of a valid driver’s license with an acceptable driving record at the time of appointment is required
  • Completion of a defensive driving course within first year of employment is required
  • One year of general office experience is preferred
  • Proficiency in Microsoft Access is preferred.
  • Successful completion of front line training is preferred
  • Ability to maintain effective working relationships
  • Excellent organization and communication skills, both oral and written
  • Must be able to work with interruptions and work with limited supervision

Approved:                               Date:          

                  (Supervisor)

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if work is similar, related or a logical assignment of the position.

The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.



Vacancy Number: RL2019-26

Open Date: 8/27/2019 12:00:00 AM
Close Date: