Employer: Arkansas City
Division:
Job Title: Customer Service Specialist
Salary: $13.05 Hourly
Job Description:
Customer Service Specialist
(Finance Department)
This position performs a variety of routine and complex tasks in providing customer service and processing for various utility tasks. This position requires the ability to work independently, work well with others and perform in a team environment on a daily basis. Frequent interaction with the general public and other employees is required. Candidate must possess excellent customer service skills. The ability to handle cash/close a cash drawer required & must be able to become bonded. Bilingual preferred.
Candidates must possess a high school diploma/acceptable equivalent. Associate degree or vocational school training in business administration, finance or related field preferred. Possess a valid driver’s license with a safe driving record as determined by the employer necessary.
The successful applicant must pass post-offer, pre-employment drug/alcohol screens along with physical capacity profile, background checks. A credit history check is also required for this position.
Pay Range: $13.05/hour (entry) - $17.66/hour (maximum).
The City of Arkansas City provides an excellent benefits package including family health and dental insurance, life insurance and KPERS retirement benefits.
Please apply through Kansas HRePartners at www.hrepartners.com
Position closes for application Tuesday December 3rd, 2019.
EOE/ADA
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CITY OF ARKANSAS CITY
CUSTOMER SERVICE SPECIALIST
Department: Finance Pay Range: 17
Division: None Location: City Hall
FLSA: Hourly, Non-Exempt
Work Shift: Generally M-F (unless otherwise neccessary)
Work Status: Full-Time
PCP Level: 1 - Sedentary Work
KPERS: KPERS Covered Position
Residency: None
Response Time: None
Cell Allowance: No
City Manager Signature: -ON FILE- Date Approved: -ON FILE-
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GENERAL OVERVIEW OF POSITION AND RESPONSIBILITIES
Performs a variety of routine and complex tasks in providing customer service and processing for various utility/municipal court tasks. This position requires the ability to work independently, work well with others and perform in a team environment on a daily basis. Frequent interaction with the general public and other employees is required.
SUPERVISION RECEIVED
Works under the general guidance and direction of the Finance Director.
SUPERVISION EXERCISED
None.
ESSENTIAL FUNCTIONS
Essential functions of the job may include but are not limited to the following:
- Professionally greets and assists the public.
- Responds to citizens, telephone and written inquiries.
- Completely and accurately processes actions for various utility/municipal court tasks.
- Correctly understands, prepares, and mails utility bills.
- Receipts various fines and fees.
- Monitors and processes delinquent accounts.
- Prepares monthly and quarterly reports.
- Calculates annual sewer average.
NON-ESSENTIAL FUNCTIONS
- Provides backup to related positions.
- Completely and accurately prepares professional reports and correspondence.
- Attends training, workshops, and seminars as determined by the employer.
- Performs other duties as assigned.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Working knowledge of computers, electronic data processing, modern office practices and procedures.
- Some knowledge of billing principles and practices.
- Ability to perform arithmetic computations accurately and quickly.
- Ability to communicate effectively verbally and in writing.
- Ability to establish successful working relationships.
- Ability to work and communicate well with customers.
COMMITMENT TO MISSION AND ORGANIZATIONAL VALUES
It is each employee’s commitment to uphold these core values while representing the City of Arkansas City in carrying out municipal duties as public servants. These values should form the basis for interactions with the general public, with other agencies and with each other.
Mission
The City of Arkansas City strives to provide a high quality of life for its citizens by furnishing a variety of efficient services in a professional, courteous manner.
Statement of Organizational Values
We value Professional Ethics, which includes:
- Honesty
- Compassion
- Fairness
- Confidentiality
- Reliability
- Stewardship of resources
- Respectfulness
- Non-discriminatory behavior
- Professionalism & personal courtesy
We value Commitment to Citizens through Customer Service, which includes:
- Courteous interaction with the public
- Pride & ownership
- Programs that address citizen needs
- A sense of urgency and responsiveness
- A service-oriented approach to patrons
- Listening as well as hearing
We value Commitment to Excellence, which includes:
- An ability to see the big picture
- A sense of pride
- A commitment to employee knowledge
- Employee professionalism
- Accountability
- Teamwork
- Protection of health, safety & public welfare
- A willingness to embrace change
- A commitment to organizational goals
- Clear communication
EDUCATION AND EXPERIENCE
- Two years of college level training including specialized course work in general office practices such as typing, accounting and data processing preferred.
- Two years related experience preferred.
- Any combination of above at the discretion of the City Manager.
CERTIFICATION(S) AND LICENSE(S)
- Must possess a valid driver’s license with a safe driving record as determined by the employer.
SPECIAL REQUIREMENTS
PRE- EMPLOYMENT TESTING
Components of the following pre-employment testing may be conducted and must be successfully completed by the employee:
- Computer and math skills testing.
- Customer service skills testing.
- Criminal history background checks.
- Credit check.
- Physical Capacity Profile – Level 1.
- Drug screen.
- Alcohol testing.
WORK ENVIRONMENT AND CONDITIONS
The work environment and conditions described here are encountered in performing the essential functions of this position. While performing the duties of this job, the employee occasionally works in outside weather conditions. The employee occasionally works in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.
ESSENTIAL PHYSICAL FUNCTIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must meet Level 1 in Department of Labor’s Dictionary of Titles – Light Work exerting up to 10 pounds of force occasionally, an/or up to 10 pounds of force frequently. Required walking or standing to a significant degree; or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls. Involves walking, sitting, standing, climbing, stooping, crawling, kneeling, and stretching as required. May also require long periods of looking overhead.
LIFTING
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Maximum Force
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None
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Limited
(0-1 hour)
|
Occasional
(1-3 hours)
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Frequent
(3-6 hours)
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Constant
(6-8 hours)
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Objects
|
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01-10lbs.
(Sedentary)
|
|
x
|
|
|
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Office supplies and equipment. Files, notebooks, and papers.
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11-20lbs.
(Light)
|
x
|
|
|
|
|
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21-50lbs.
(Medium)
|
x
|
|
|
|
|
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51-100lbs.
(Heavy)
|
x
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|
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|
|
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100 + lbs.
(Very Heavy)
|
x
|
|
|
|
|
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CARRYING
|
Maximum Force
|
None
|
Limited
(0-1 hour)
|
Occasional
(1-3 hours)
|
Frequent
(3-6 hours)
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Constant
(6-8 hours)
|
Maximum Distance Carried
|
|
01-10lbs.
(Sedentary)
|
|
|
x
|
|
|
Office supplies and equipment. Files, notebooks, and papers.
|
|
11-20lbs.
(Light)
|
x
|
|
|
|
|
|
|
21-50lbs.
(Medium)
|
x
|
|
|
|
|
|
|
51-100lbs.
(Heavy)
|
x
|
|
|
|
|
|
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100 + lbs.
(Very Heavy)
|
x
|
|
|
|
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PUSHING/PULLING
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Maximum Force
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None
|
Limited
(0-1 hour)
|
Occasional
(1-3 hours)
|
Frequent
(3-6 hours)
|
Constant
(6-8 hours)
|
Maximum Distance Moved
|
|
01-10lbs.
(Sedentary)
|
|
|
x
|
|
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Can be more than 50 feet.
|
|
11-20lbs.
(Light)
|
x
|
|
|
|
|
|
|
21-50lbs.
(Medium)
|
x
|
|
|
|
|
|
|
51-100lbs.
(Heavy)
|
x
|
|
|
|
|
|
|
100 + lbs.
(Very Heavy)
|
x
|
|
|
|
|
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REACHING
|
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None
|
Limited
(0-1 hour)
|
Occasional
(1-3 hours)
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Frequent
(3-6 hours)
|
Constant
(6-8 hours)
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Comments
|
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Total Reaching
|
|
|
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|
x
|
Mainly in seated position, within 18-24 inches of body.
|
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Below waist
|
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x
|
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|
|
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Waist to Shoulder
|
|
|
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x
|
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Overhead
|
|
x
|
|
|
|
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OTHER PHYSICAL DEMANDS
|
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None
|
Limited
(0-1 hour)
|
Occasional
(1-3 hours)
|
Frequent
(3-6 hours)
|
Constant
(6-8 hours)
|
Comments
|
|
Sitting
|
|
|
|
|
x
|
|
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Standing
|
|
|
x
|
|
|
|
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Walking
|
|
x
|
|
|
|
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Climbing/Balancing (stairs, ladders, other)
|
|
x
|
|
|
|
|
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Operating Foot Controls
|
|
x
|
|
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When driving.
|
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Rotation of head/neck
|
|
|
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x
|
|
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Flexion (head bend down & head bend back)
|
|
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x
|
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Bend down to look at documents and keyboard.
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Bending at the waist
|
|
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x
|
|
|
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Twisting at the waist
|
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|
x
|
|
|
|
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Kneeling
|
|
|
x
|
|
|
|
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Crouching (squatting)
|
|
x
|
|
|
|
Filing.
|
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Crawling
|
x
|
|
|
|
|
|
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Lying down (back, side, front)
|
x
|
|
|
|
|
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Handling/grasping
|
|
|
|
x
|
|
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Forceful Gripping
|
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x
|
|
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Very rare.
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Fine Finger Manipulation
|
|
|
|
|
x
|
|
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Keyboarding/Mouse
|
|
|
|
|
x
|
|
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Repetitive motion (multiple manipulation of same muscle group)
|
|
|
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x
|
Bilateral hands – while operating computer equipment.
|
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High Impact vibratory tools (bucking/riveting)
|
x
|
|
|
|
|
|
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Low Impact vibratory tools (drilling/sanding)
|
x
|
|
|
|
|
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SEEING
|
Near Acuity: Required
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Far Acuity: Not Required
|
Depth Perception: Required
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Field of Vision: Required
|
|
Color Discrimination: Not Required
|
Note Colors:
|
| |
|
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HEARING/TALKING
Co-workers and public (in person and telephone).
MACHINES, TOOLS, EQUIPMENT, PARTS USED
Computer, monitor, keyboard and mouse. Fax, scanner, calculator, telephone, intercom, writing utensils and other office equipment.
ENVIRONMENTAL/ATMOSPHERIC CONDITIONS
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95% Inside
|
5% Outside
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Temperature Extremes: All temperature extremes when outside
|
|
Noise Level:
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Low: x
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Moderate:
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High:
|
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Vibration: Present
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Dust: Not Present
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Odors: May be Present
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Fumes: Not Present
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Vapors: Not Present
|
Mists: Not Present
|
Gases: Not Present
|
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Chemicals: Not Present
|
Note Types: N/A
|
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Blood Borne Pathogens Present: May be present
|
| |
|
|
|
|
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|
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COGNITIVE & BEHAVIORIAL CAPACITIES
|
|
Present
|
Comments:
|
|
|
Yes
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No
|
Where appropriate: frequency or % of job
|
|
COMPRENHENSION, REMEMBER & PLAN
|
|
|
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Articulate and comprehend information in conversation.
|
x
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Frequent basis
|
|
Read, comprehend, and use written materials.
|
x
|
|
Frequent basis
|
|
Use technology/instruments/tools & information systems.
|
x
|
|
Frequent basis
|
|
Remember spoken instructions.
|
x
|
|
Frequent basis
|
|
Remember written instructions.
|
x
|
|
Frequent basis
|
|
Remember visual instructions.
|
x
|
|
Frequent basis
|
|
Remember simple instructions.
|
x
|
|
Frequent basis
|
|
Remember detailed instructions.
|
x
|
|
Frequent basis
|
|
Perform repetitive or short-cycle work.
|
x
|
|
Frequent basis
|
|
Work under specific instructions.
|
x
|
|
Frequent basis
|
|
Complete complex tasks.
|
x
|
|
Frequent basis
|
|
|
|
|
|
|
ATTENTION & CONCENTRATION
|
|
|
|
|
Fine detail: Regularly deals with data or things requiring attention to minute detail.
|
x
|
|
Frequent basis
|
|
Interruptions: Requires quickly resumed attention after multiple interruptions, or ability to easily shift between tasks.
|
x
|
|
Frequent basis
|
|
Sustained Attention: Requires unbroken lengthy attention to same/similar tasks.
|
x
|
|
Frequent basis
|
|
Multitasking: Job requires ability to attend to more than one activity simultaneously such as typing while answering phones.
|
x
|
|
Frequent basis
|
|
Visual or aural distractions: busy, noisy environment making focusing difficult.
|
x
|
|
Occasional basis
|
|
|
|
|
|
|
EXECUTIVE FUNCTION
|
|
|
|
|
Decision making: Makes critical decisions potentially affecting costs to company or public safety.($ or lives)
|
|
x
|
|
|
Planning: Responsible for laying-out and planning sequence of work activity.
|
|
x
|
|
|
Simple, repetitive, short-cycle tasks: Must frequently deal with boredom.
|
|
x
|
|
|
|
|
|
|
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INFORMATION PROCESSING
|
|
|
|
|
Processes highly technical information: reads, understands and uses complex or highly technical information or computation (calculus, etc.)
|
|
x
|
|
|
|
Present
|
Comments:
|
|
|
Yes
|
No
|
Where appropriate: frequency or % of job
|
|
Integrating Information: Obtains information (reads, hears) from multiple sources, then must be able to synthesize, integrate, and then utilize the information.
|
x
|
|
Frequent basis
|
|
High productivity or highly speeded work
Meets expectation for high level of output with little “down-time” between tasks.
|
x
|
|
Frequent basis
|
|
High level visual-spatial reasoning: Processes information in graphic form. Perceives 3 dimensional objects from 2 dimensional representations (drawings plans, etc.).
|
|
x
|
Frequent basis
|
|
|
|
|
|
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PSYCHOSOCIAL FACTORS
|
|
|
|
|
Works alone: must work independently, with little oversight or supervision and/or contact with others
|
x
|
|
Limited basis
|
|
Works in close proximity to others: works in same physical area as others but interaction is either limited or not required.
|
x
|
|
Limited basis
|
|
Frequent &/or extensive interaction with others, such as customers, public or peers (e.g. cashier, receptionist).
|
x
|
|
Frequent basis
|
|
Deals with people under adverse circumstances: deal with people who are angry or confrontational, critiques work of others, gives “bad news” etc.
|
x
|
|
Limited basis
|
|
Deals with people under pressure of time or numbers (Customers with construction or code problems)
|
x
|
|
Limited basis
|
|
Teamwork: Works as integral part of team, must cooperate with others, divide tasks, integrate output, and put team goals, ideas or plans before ones’ own.
|
x
|
|
Frequent basis
|
|
|
|
|
|
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ATTENDANCE
|
|
|
|
|
Maintain predictable and reliable attendance.
|
x
|
|
Frequent basis
|
|
Be punctual.
|
x
|
|
Frequent basis
|
|
Take rest periods at set times or only times determined by breaks in job responsibilities.
|
|
x
|
As conditions and circumstances allow
|
|
Adjust to a flexible schedule of work days or shifts.
|
x
|
|
As conditions and circumstances allow
|
GENERAL COMMENTS
This job description is intended to identify and illustrate the kinds of duties that may be assigned. It should not be interpreted as describing all of the duties that may ever be required or be used to limit the nature and extent of assignments given. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
The City of Arkansas City is an At-Will employer.
I, __________________________________________, have read and understand the information contained herein.
(Print Name)
_________________________________________________ _______________________
Signature
Vacancy Number: 201912
Open Date: 11/20/2019 12:00:00 AM
Close Date: